Are Back Market phones blacklisted?

Back Market phones are generally not blacklisted, as sellers are required to check IMEI numbers for theft or unpaid, outstanding, or "blocked" status during a mandatory 100-point inspection process. However, because they are pre-owned, a device can occasionally become blocked weeks or months after purchase due to finance issues, though Back Market provides support to resolve this.

Can Back Market block phones?

Devices can become blacklisted after the seller has already checked and sold them. This is because blacklisting depends on actions taken by previous owners or carriers that may occur weeks or even months after the device changes hands.

How do you know if a phone is blacklisted?

Call your carrier with the IMEI number to verify

Once you have the used phone's IMEI number, call your phone carrier to ask if the device is blacklisted. Although you may need to spend some time on the phone for this IMEI check, you should be able to receive a direct answer.

Are all phones on the Back Market unlocked?

Unlocked phones can be used with any compatible UK network. Just insert the SIM (or activate an eSIM) and you're all set. At Back Market, all our phones are labelled as locked or unlocked. You'll see this in the product title on each listing.

Is it risky to buy a refurbished phone?

Yes, buying a refurbished or renewed smartphone is generally safe if you purchase from a trusted vendor. Reputable sellers thoroughly inspect, repair, and test phones to ensure they meet high-quality standards. These phones often come with warranties, providing extra protection in case any issues arise after purchase.

Is Back Market Actually a SCAM?

Can I unblacklist my phone?

Contact Your Carrier

Get in touch with the original carrier and find out the reason for the blacklisting of the phone in the first place. If they blacklist your device by mistake, you can request to remove it from the list for free.

What is *#06 used for?

Dialing *#06# on your phone's dialer brings up the device's unique 15-digit IMEI (International Mobile Equipment Identity) number, a crucial code used to identify, track, and block lost or stolen phones on network providers, essentially acting as your phone's unique serial number for network purposes. 

Is it illegal to sell a blacklisted phone?

You can still sell a blocked or blacklisted phone. There are specialist buyback companies that buy it, but obviously will not get as much money for the device as you would if it was not blocked or blacklisted.

Who buys blacklisted phones in the UK?

You can sell a blacklisted phone: The Whiz Cells will buy phones in all conditions, from phones in excellent condition to broken phones or phones with bad IMEIs/ESNs. We offer step-by-step instructions below for getting cash for a blocked phone or any device with a bad ESN or IMEI.

Does Back Market use third party sellers?

We're a trusted third-party marketplace that connects you to a talented lineup of sellers who refurbish or sell refurbished devices.

Is Back Market refurbished reliable?

Back Market is one of the world's leading refurbished electronics marketplaces and operates in 17 countries. We work with over 1,500 closely vetted sellers worldwide, with the goal of improving customer experience so that buying refurb is as easy, simple, and safe for you as buying new electronics.

How do I spot a fake refurbished product?

Look for Authentic Refurbishment Certification

One of the clearest signs of a fake refurbished laptop is the lack of official certification. A legitimate refurbished device should come with a certificate or proof that it was restored either by the manufacturer or an authorized refurbisher.

Does Back Market use genuine parts?

Premium devices are the best devices offered by sellers on Back Market because: They have flawless screens and bodies that show no signs of use. They contain only genuine manufacturer parts and batteries. Their batteries come with a minimum of 90% capacity.

Why does Back Market need my social security number?

Long answer — our payment provider Adyen requires your full driver's license number or the last 4 digits of your Social Security Number (SSN) to confirm your identity and transfer money into your bank account. Your personal information is completely secure and is only used to verify your identity and prevent fraud.

Where is the safest place to buy a refurbished phone?

The safest places to buy refurbished phones are from the manufacturers (Apple, Samsung) for official parts and warranties, or reputable online sellers like Amazon Renewed, Back Market, MusicMagpie, Gazelle, and Envirofone, which offer rigorous testing, clear grading, and strong warranties (often 12-month). Major retailers like Best Buy and carriers (O2, Giffgaff) also provide reliable options, but always check seller reviews, especially on marketplaces like eBay, and look for guaranteed warranties and battery health checks for peace of mind.

How to check if a refurbished phone is safe?

What to examine:

1. Screen: Scratches, cracks, dead pixels, and discoloration.
2. Frame and buttons: Look for dents, loose buttons, or misaligned parts.
3. Ports: Check charging port, SIM tray, and headphone jack for corrosion or blockage.
4. Camera lenses: Ensure they're clear and free of scratches.

What is the lifespan of a refurbished phone?

They typically last between 5 and 7 years before users begin noticing a dip in performance. Smaller brands like Oppo have shorter life spans of 3-4 years. Tip: Buy refurbished phones from retailers that offer lasting guarantees.