Can I get my money back from Eneba?

Eneba's refund policy primarily allows refunds for unviewed digital keys within 14 days, provided the key hasn't been accessed, but once a key is viewed/displayed, refunds are generally impossible as the product is considered delivered, even for incorrect region/platform purchases. For failed transactions or product issues (invalid keys), refunds are processed, but users must follow specific steps to request them and should check the product details carefully before buying to avoid mistakes.

Does Eneba actually refund?

You can ask for a refund during the next 14 days after your purchase (based on vendors terms and conditions), up until you display your key.

Is Eneba illegal?

Also, each User confirms that there are no restrictions under respective country's laws for them to use Services provided by ENEBA.

What country owns Eneba?

Eneba is a digital marketplace for gamers founded in 2018 and headquartered in Lithuania.

Can I get banned on steam for using Eneba?

no, your account wont get banned because you had a couple game keys revoked. once a key is activated, the game is part of the account. "permanently delete" is an early version of the HIDE feature. restore the games, enjoy them.

How To Get A Refund On Eneba | (Quick & Easy)

How do I cancel a purchase on Eneba?

Can I cancel my order?

1. Hit Redeem key on order from the My Library section in your account.
2. Select Request a refund, and do not display the key.
3. Fill out the refund request and confirm.
4. Your refund will be issued almost instantly.

Why does Eneba take so long?

Depending on the payment method you chose, it might take more time for the transaction to be completed. Some payments might take up to 72 hours, especially cash payments and certain bank transfers. Once the payment is completed, the system will provide you with a key. Have you checked your Eneba game's library?

How long is Eneba cashback good for?

Any claimed Cashback expires 12 months from the date of claiming. You can view your claimed Cashback and expiration dates in your Eneba account profile.

Will PayPal refund me if I get scammed?

Yes, PayPal will often refund money if you're scammed through their Buyer Protection program for eligible purchases, covering items not received or significantly different from described, provided you file a dispute within 180 days via the Resolution Center and escalate it to a claim if needed. You need to report the issue, try resolving with the seller, and then escalate to PayPal for investigation, following their process and deadlines. 

Does Eneba have hidden fees?

On Eneba there are no hidden fees - the price you see is the price you pay. Need advise or help? Feel free to ask our market-leading customer support.

Can I refund games I haven't played?

You can make a refund request:

within 14 days from the day you bought it, if you haven't launched the game. any time before the release date if you pre-ordered the game and haven't launched it yet.

Can I get my money back on G2A?

How will I get my refund? Whenever possible, we'll return your payment to the original payment method you used. However, certian payments options like PaysafeCard or cash payments can't be refunded directly. In such cases, the refund will be added to your G2A Balance.

How to claim cashback in Eneba?

How it works

1. Look for products with the Cashback tag.
2. Claim Cashback after your purchase.
3. Log in and apply Eneba wallet funds to your purchase.

What country is Eneba from?

Eneba is a series A company based in Kaunas (Lithuania), founded in 2017 by Vytis Uogintas. It operates as an Online retailer of digital games.

Is Eneba trustworthy in 2025?

Eneba doesn't care where the keys come from and they are in no way official resellers. It's very rare but you can loose access to the game after it's been bought due to the key being procured by less than legal means... This information is readily available. Yes it's legit.

Can I cancel a purchase I just made?

If you change your mind about a purchase, your best recourse is to work it out with the merchant. For example, if you contact the seller before an item ships, the seller might agree to cancel the transaction.

Is Eneba payment safe?

The Eneba wallet is a secure payment method that allows a user to make payments from the funds in the Eneba account without the additional bank or any other financial data. For this reason, only a registered Eneba user can use the Eneba wallet as a payment method.

Can I cancel a payment transaction?

To cancel a pending transaction, your best option is to contact the merchant directly and ask them to cancel the charge before it's submitted to the bank or credit card company. If you contact them quickly enough, they may be able to remove the pending transaction before it's finalized.

Can Steam detect my pirated games?

The only check it does is if there is a steam_appid. txt in the same folder the Executable. If that file has a valid Steam ID, steam will think it's a legitimate game. However if you don't own it Steam will run the game at first but later forward you to the purchase page the next time.

Can I get banned if I use a VPN?

Yes, VPNs can be banned or heavily restricted by governments to control internet access and content, as seen in countries like China, Iran, and Russia, though enforcement is challenging and VPNs remain legal in most places like the US, UK, and EU, where debates focus on potential restrictions for online safety or age verification. While outright bans are difficult to enforce perfectly due to technical workarounds, governments use methods like IP blocking and Deep Packet Inspection (DPI) to block VPN traffic, making them less effective or unusable in some regions.