Yes. You can appeal against a penalty fare in writing or online within 21 days starting the day after the issue date. Written appeals should be sent to the address shown on the notice you were given. Penalty Services is an independent organisation.
Even if you plan to appeal, you should pay, as you'll be refunded if the appeal is successful. However, it the appeal isn't upheld, you'll have already paid what's due. If your Penalty Fare Notice remains unpaid after 21 days, our Debt Recovery team will apply additional fees and chase payment.
If your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer. If you bought your ticket from a train company, you can find their contact information on our Find a Train Company page.
What is it called when you don't pay for a train ticket?
Fare evasion or fare dodging is the act of travel without payment on public transit. When considered problematic, it is mitigated by revenue protection officers and ticket barriers, staffed or automatic, are in place to ensure only those with valid tickets may access the transport.
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What do ticket inspectors see when they scan your ticket in the UK?
In most countries, the ticket inspector will visually check the details on your ticket, including the journey information you added, so make sure to add the right journeys. In some countries the ticket inspector will scan the barcode and visually check the journey information.
If you were not able to buy a ticket (for example, if the ticket office was closed or the ticket machine was broken), you must get a Permit to Travel or Promise to Pay at the station and exchange it for a ticket at the first opportunity.
What happens if you get on a train without a ticket in the UK?
What are the penalties? Rail staff can choose between selling the correct ticket, issuing a Penalty Fare (£50, doubled if not paid within three weeks, plus the full single fare) or prosecuting the passenger. This is the rail firm's choice, not the passenger's.
If a confirmed ticket is cancelled more than 48 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @ Rs.240/- for AC First Class/Executive Class, Rs.200/- for AC 2 Tier/First Class, Rs. 180 for AC 3 Tier/AC Chair car/ AC 3 Economy, Rs.120/- for Sleeper Class and Rs.60/- for ...
weekly ticket: 1/10 of the ticket price. flexi season ticket: 1/16 of the price. monthly ticket: 1/40 of the ticket price. annual ticket: 1/464 of the ticket price.
What happens if you accidentally sit in first class on a train?
While this can be disappointing if you've paid for a First Class ticket, the train operators will provide a refund to cover the fare difference between first and standard class (based on same ticket type). Please contact the Train Operator direct to request this refund.
Fare evasion is punished in court by a fine of up to £1,000. However, the imposition of a criminal conviction often carries far more serious consequences and could lead to the loss of your job. A genuine mistake or misunderstanding can still result in these consequences.
You may be given a penalty fare if you don't have a valid ticket (or permit to travel) for your journey. If you travel on a train without a valid ticket, you will be have to pay the full single fare or full return fare or, if appropriate, a penalty fare for your journey.
What happens if you sit in first class on a train without a ticket?
What happens if I sit in First Class without a valid ticket? Passengers in First Class without a valid First Class ticket may be liable to a Penalty Fare, please ensure you hold a valid First Class ticket before boarding the train.
If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. Make sure you supply all the information necessary to ensure that your appeal is assessed correctly. Please remember that appeals must be raised within 21 days beginning the day after the notice was issued.
What happens if you don't pay a train fine in the UK?
You have 21 days from the notice being issued to appeal or pay the Penalty Fare Notice. If you fail to make payment or appeal we will write to you again advising you of the outstanding sum owed to us. If we have to do this then an additional administration charge will be added to the sum owed.
Why Would You Receive a Court Summons for an Unpaid Train Ticket? A court summons for an unpaid train ticket is typically issued when a transport operator suspects you intentionally travelled without paying the required fare.
We bust a few of these myths below. Perhaps the greatest misconception about civil enforcement officers is that they receive a commission for every ticket they hand out and prowl the streets looking for motorists they can fine in order to boost their bank balance. This is simply not true.
If a TTE needs to check a passenger's ticket after 10 pm, they should try to do so in a way that is as minimally disruptive as possible. For example, they may try to wake the passenger up by gently shaking them or tapping them on the shoulder.
Key results. There were 8.3 million delay compensation claims closed by train operators between 1 April 2024 and 31 March 2025, an increase of 9% on the previous year. In rail periods 11 to 13 there were 1.7 million delay compensation claims closed by train operators.
Can I submit more than one Delay Repay claim at a time? Yes, if you use the online form, you can submit up to 3 claims in one instance. Each claim is processed separately so you will receive a separate contact for each claim you make and they may be processed at different times.
