Primark offers exchanges and refunds within 28 days for unworn items with tags attached and a valid receipt, but offers exchanges only with a gift receipt or if you lack the original card, while faulty items can be returned without a receipt. Key exclusions for refunds/exchanges (unless faulty) include underwear, swimwear (hygiene seal broken), piercing jewelry, and opened beauty products, with Click & Collect items needing return to a C&C store.
We're happy to give you a refund or exchange as long as you bought the item less than 28 days ago. Just make sure it's in a saleable condition with the tags attached and you have a valid receipt.
Store discretion: Most retailers accept returns without a receipt at manager's discretion. They'll usually offer store credit, an exchange, or a lower refund amount based on the current selling price, not the original purchase price.
You're welcome to donate your pre-loved clothes in one of our branded collection bins on the shop floor. We can take clothes, shoes and bags from any brand. Once the bin's full, we send all the items to one of our distribution centres. (They go in the same trucks that deliver products to Primark stores.)
Even though they don't have to do it by law, lots of shops will say you can return items within 14 or sometimes even 30 days, as long as they're not used. Your rights are the same even if you couldn't check or try on the item before you bought it, for example if the changing rooms were closed.
Unfortunately, the majority of retailers end up letting returns pile up, often sending them to landfills in bulk to cut costs. A simple solution would be for consumers to reduce their returns. However, this can be more challenging than it seems when considering the primary causes behind clothing returns.
If the consumer asks for repair or replacement during this time, so that the consumer has the remainder of the 30-day period or 7 days (whichever is longer) to check whether the repair or replacement has been successful and to decide whether to reject the goods within.
We're happy to offer a refund or exchange on any item within 28 days of purchase, as long as it's returned in saleable condition with the original receipt.
What is the difference between refund and exchange?
Refund: Send the full or partial payment amount back to a customer. Return: Receive an item back from a customer, with optional return shipping labels and tracking. Exchange: Send a customer an alternative item as part of the return, such as a different size or color.
If the goods are not faulty and you have lost the receipt there is no obligation on the retailer to refund you your money. They may consider giving you a credit note or exchanging the item for you but this is entirely down to the discretion of the retailer and what their returns policy states.
With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record – such as a bank statement – should be fine. However, if you've no legal right but are simply utilising a store's return policy, then you'll need a receipt if that's what the policy says.
No you can't I tried that and they wouldn't let me . They need the code on the receipt so I was left with something that my granddaughter couldn't wear. Lesson learned always keep receipts!! They won't do without receipt as they need a proof that when you bought it so you are not out of time.
The 3-3-3 rule for clothes is a minimalist styling method, popularized on TikTok, that suggests picking 3 tops, 3 bottoms, and 3 pairs of shoes that all mix and match to create multiple outfits, perfect for travel or simplifying your wardrobe to reduce decision fatigue and build a capsule wardrobe. It's about intentionality, focusing on versatile, quality pieces that work together to form numerous combinations (up to 27 looks with just 9 items).
Unless the item is faulty, you'll need a valid receipt for a refund or exchange. This can be the digital receipt if you shopped using Click & Collect. Make sure it's in a saleable condition with all tags attached.
For hygiene reasons, you can't return underwear, piercing jewellery, opened or unsealed health and beauty products, face masks or swimwear where the hygiene seal isn't intact. This doesn't affect your statutory rights. You also can't return gift cards (including digital and third party gift cards).
Yes, you can often exchange after 28 days, but your rights depend on why you're returning it: for a simple change of mind, it's often up to the retailer's goodwill (many offer 28-day policies for this), but for a faulty item, UK law (Consumer Rights Act 2015) gives you rights for up to six months for a repair/replacement and up to six years for longer issues, overriding store policies.
Statutory rights give you the legal entitlement to a refund for faulty, misdescribed, or poor-quality goods, typically allowing a full refund within the first 30 days for a "short-term right to reject," with options for repair, replacement, or price reduction after that, or if the retailer fails to fix it. For online purchases, you also get a 14-day "cooling-off" period to change your mind, even if the product isn't faulty, though personalized or perishable items are exceptions. Retailers cannot remove these rights with signs.
Processing your refund usually takes: Up to 21 days for an e-filed return. 6 weeks or more for returns sent by mail. Longer if your return needs corrections or extra review.
