Can you exchange clothes from Zara?

EXCHANGES AT A ZARA STORE If you have purchased an item in a store or online, you can exchange it for another size or colour in any of our stores. To exchange an online order, you do not need to make a return request beforehand. Remember: to make an exchange, you must show the purchase receipt or your Zara QR code.

What is the exchange policy at Zara?

If you have purchased an item in-store or online, we give you the option of exchanging it for another size or color at any of our stores. To exchange an online order, you do not have to request a return beforehand. Remember: to make an exchange you must present the receipt or your Zara QR.

What is the return policy for Zara UK?

CONDITIONS TO COMPLETE A RETURN

You must manage the return before the established deadline: Online shopping: you have 30 days from the shipping date of your order. Shop at a physical store: you have 30 days from the date of purchase. Items must be in their original condition and include all labels.

Does the Zara app have an exchange option?

The exchange option in a Zara store is not available for online purchases. Please note that you can always return your order before the deadline and make a new purchase. However, for purchases made in a store, you have the option to exchange items for another garment, another size or another colour.

How strict is Zara's return policy?

The return must be handled within the established period: Online purchase: you have 30 days from the shipment date of your order. Purchase at a store: you have 30 days from the purchase date. The items need to be in their original condition and with all their labels.

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What are the return rights for Zara?

CONDITIONS TO COMPLETE A RETURN

You must manage the return before the established deadline: you have 30 days from the shipping date of your order. Items must be in their original condition and include all labels. You have to make the return in the same market/region where you made the purchase.

Does Zara return clothes?

You can return your items for free at any of our Zara stores. The in-store return option is available for both online and in-store purchases. Simply provide the items to be returned and your purchase receipt.

Does Zara take old clothes?

As part of our social and environmental commitment, we want to help you extend the useful life of your garments. To this end, we have developed a used clothing collection program. In collaboration with local non-profit organisations, we recover garments that are no longer used and give them a second life.

Can I exchange Zara past 30 days?

Zara generally does not accept returns after 30 days, but there are occasional exceptions ² depending on the circumstances. For instance, if your item is damaged ³ or you have a special situation, Zara might offer a return or exchange even if you're outside the 30-day period.

Can you get an exchange in Zara without a receipt?

EXCHANGES AT A ZARA STORE

Remember: to make an exchange, you must show the purchase receipt or your Zara QR code. Find your nearest store in our store finder.

Can I return a Zara purchase in store?

You can return items free of charge in any of our Zara stores provided they have the same section from which you bought them. MASSIMO DUTTI items can also be returned to MASSIMO DUTTI stores. In-store return is available for online purchases as well as those made in a physical store.

Can I exchange something after 30 days?

Even though they don't have to do it by law, lots of shops will say you can return items within 14 or sometimes even 30 days, as long as they're not used. Your rights are the same even if you couldn't check or try on the item before you bought it, for example if the changing rooms were closed.

Can Zara look up receipts?

If you have made a purchase in one of our stores and have misplaced your receipt, you can find it here. To do so, please fill in the fields in the form available at Zara.com. Be sure to have the information needed to find it: The reference number of some of the items purchased.

Where do unsold Zara clothes go?

Zara manages unsold clothing ¹ through discount sales, outlet stores, recycling programs, and donations. The brand avoids waste by repurposing fabrics, selling leftovers at lower prices, and working with charities to distribute excess stock.

Can I change clothes in Zara?

However, for purchases made in a store, you have the option to exchange items for another garment, another size or another colour. Remember: to make an exchange, you must show the purchase receipt or your Zara QR code. Find your nearest store in our store finder.

Does Zara actually recycle clothes?

The garments collected will be sorted before being reused or recycled. All garments which are 100% cotton, wool or polyester can be recycled into new fabrics.

What does Zara do with their returns?

When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase. If you have sent your return via a carrier, we'll process it within 72 hours after receiving it at our facilities. Once the return has been made, we will send you an email with confirmation.

How strict is Zara with returns?

Shop at a physical store: you have 30 days from the date of purchase. For any item that is defective, not of acceptable quality, not fit for its purpose or is incorrectly described, this does not apply. Items must be in their original condition and include all labels.

Can you return Zara clothes after wearing them?

Zara accepts returns within 30 days of buying (in-store) or shipping date (online purchases). Your items must be unworn and in their original condition, or including labels, or Zara might not provide a refund.

Can you return Zara clothes without tags?

Zara generally requires all original tags to be attached for a return, but some stores may accept returns if you have the receipt and the item is in perfect condition.

What is Zara's return policy for bad quality?

Defective products will be refunded in full, including a refund of the delivery charges and any reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment.

Can I return goods after 6 months?

Goods must be returned within a prescribed time, and in a time-bound manner (mostly within 6 months from the date of sale). The amount of reduction availed from tax on the goods depends on the state in which the business is operating as the amounts vary from state to state.

What is the very exchange policy after 30 days?

If the product proves defective in the first 30 days after purchase then you may reject the goods and request a full refund. Thereafter, you will be entitled to a repair or replacement but if those remedies are not possible then you can claim a full, or partial, refund depending on the age of the goods.

How to say no refund nicely?

Be firm and courteous

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, "I looked into your situation and our refund policy does not allow one in this case."

Can I exchange without a receipt on Zara?

To manage returns or exchanges in store, you do not need to show a receipt. By simply giving your telephone number at the till, you'll be able to carry out all your transactions without any complications. If you have made a purchase in one of our stores and have lost your receipt, you can find it here.