Damaged, defective, or incorrect items: If you receive a damaged, defective, or incorrect item, you can request a refund or exchange within 15 days of receiving the product. Shein will cover the return shipping costs in this case.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. You have 15 days from the delivery date to request a return and/or exchange.
Your first return on every order is free. Additional returns within that same order incur a $7.99 shipping fee, so be sure to return all your items at once. You can deduct that shipping fee using a Shein shipping label, or you can use another shipping method at your own cost.
HOW TO RETURN SHEIN ITEMS! EASY STEP BY STEP (Tutorial)
Is it easy to return clothes to Shein?
Luckily, yes, SHEIN makes it easy to process a return by following these steps: Log into the SHEIN online account that you created when you made your first purchase. Click on “My Orders.” Find the item that you want to return.
We can offer a free return label for you to use, and you can choose either of the following three shipping companies as your return courier. Not required to Print label at Home - Please use the self-serve instore printer to print your label and then attached to your parcel. The first return label in your order is free.
In my experience, clothes from Shein run small. While this isn't true across the board, 90% of the time I have found this to be the case. This is why checking the sizing is important. When you hover over a certain size on the page of the item you're interested in, measurements come up.
The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty underwear, Event & Party Supplies ,DIY Supplies ,Pet Supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene seal has been broken.
Once we receive your return shipment, we will complete your refund within 7 days. If you request it, the refund will be sent to the original payment method or your SHEIN Wallet. Unfortunately, it can take an extra 3-5 days to process your refund due to transportation delays.
Banks and airport exchange services typically charge a commission on currency exchange and may also charge a service fee. There's typically no need to arrive with money in your pocket as you can use an ATM upon arrival.
Once you sign in, click on the 'Customer Service' button (the headphone icon in the upper right corner) to access the live chat. If you're using the Shein app, click on the 'Me' button in the bottom right hand corner of your screen, then click on the 'Support' button under 'More Services.
Where can find sizing recommendations? Our Fit Finder will ask for information such as your height, age and weight to help you choose the right size when you order. When you're logged in, you'll then see a size recommendation on some product pages, best matched to the information you've provided.
Will I get my coupon back if I cancel my Shein order?
v) Coupons will be returned to your SHEIN User Account upon successful cancellation, return and/or refund of a purchase for which such Coupon was redeemed, unless: (i) such Coupon has already expired; or (ii) such Coupon is not otherwise linked to your SHEIN User Account; or (iii) it was a partial cancellation, return ...
Yes, Shein allows customers to exchange items under certain conditions. If you receive an item from Shein that doesn't fit or meet your expectations, you may be eligible to request an exchange for a different size, color, or a different product altogether.
The best way to avoid foreign transaction fees is to acquire a no-foreign-transaction-fees credit card, if you qualify for one. Next in line are checking accounts or debit cards with no foreign transaction fee. It is also possible to avoid the fee by paying in the local currency for purchases.
For the service provided, exchanges generally charge fees to help them cover expenses. Not all exchanges have fees, but most regulated exchanges do. Exchange fees are usually based on a percentage of your trading volume and go down the more you trade.
1. The refund will be sent to your SHEIN Wallet or original form of payment based on the refund method you selected. 2. If you did not select a refund method, we will proceed according to your previous preferred selection found in the refund record.
If you've skipped to here for the TL;DR version of this piece, the short answer to the question of, "is Shein a scam?" is no. The platform offers a decent selection of okay-quality goods for pretty good prices, however, the company's ethical practices are something that every shopper should consider.
