Back Market devices do not exclusively use genuine manufacturer parts; they often use high-quality compatible (third-party) parts, though "Premium" grade items are guaranteed to have original parts. All parts, genuine or compatible, are tested for functionality. While many users report good experiences, some have reported issues with screen quality or battery messages due to non-OEM components.
Good quality and reliable I am very pleased with my purchases and would recommend and have already done so with friends. Amazing value and condition for the price, very fast delivery too!
Back Market's Innovation Lab is charged with finding the best refurbished tech accessory suppliers in the market and carefully inspecting the quality, performance, and security of their items. The suppliers chosen to partner with Back Market are regularly evaluated to ensure they meet our quality standards.
Are the Parts in Refurbished Phones Original? In many cases, yes—refurbished phones can include original manufacturer parts. However, it often depends on the condition of the device and what repairs were necessary during refurbishment.
One of the clearest signs of a fake refurbished laptop is the lack of official certification. A legitimate refurbished device should come with a certificate or proof that it was restored either by the manufacturer or an authorized refurbisher.
I bought 5 phones to find out, is BackMarket a SCAM?
What is the disadvantage of buying refurbished?
The main cons of refurbished items are older technology, potentially minor cosmetic flaws (scratches, scuffs), shorter or less comprehensive warranties, and sometimes missing original accessories, though these issues vary greatly depending on the seller (manufacturer vs. third-party) and the item's grade. You might also face limited availability for specific models, colors, or configurations, and battery life can be a concern.
Nope. We don't refurbish anything ourselves. Back Market is marketplace, not a seller or distributor. However, we work with some of the best tech refurbishers across the globe, they are the ones offering refurbished devices for sale on the marketplace.
Although used phones are cheaper, they are in worse condition than refurbished ones. Buying pre-owned smartphones in bulk requires thorough testing with NSYS Diagnostics to be sure of the quality of each smartphone. Refurbished devices are usually in better condition and have more extended warranty periods.
Prices are not necessarily always consistent for several reasons. Firstly, Back Market is a marketplace, not a seller. Sellers offering devices for sale on Back Market set their own prices freely for each product.
You're free to change your mind about your order for any reason within the first 30 days of receiving it. Sometimes issues only appear after prolonged use, which is why we also provide a 1-year warranty. The warranty starts on the date of delivery and covers hardware defects.
Back Market is a French company, founded in Paris in 2014, that operates as a global online marketplace for professionally refurbished electronics, with its main headquarters in Paris and Bordeaux, France, serving customers across Europe, the U.S., and Japan.
The best websites for used phones often include major marketplaces like Amazon Renewed, eBay, and specialized refurbished sellers like Back Market, MusicMagpie, and Swappa, offering a range from budget to near-new devices with warranties; direct manufacturer sites like Apple Certified Refurbished and Samsung Certified Renewed provide premium, certified options, while platforms like Giffgaff (UK) offer great value and detailed condition checks. Your choice depends on your priority: Amazon/eBay for broad selection, specialized sites for quality certification, or direct manufacturer for peace of mind.
These products are repaired, cleaned, and restored to their original condition before being sold at a lower price. You might think these items are all used up, but in reality, refurbished products have been thoroughly tested and verified to meet the manufacturer's quality standards.
Yes, Back Market UK is generally considered trustworthy, operating as a large marketplace for vetted refurbishers, offering strong buyer protections like 30-day returns, 1-year warranties, and generally positive customer reviews on Trustpilot for good value, quality, and service, though like any marketplace, experiences vary, with some negative feedback on customer service or specific seller issues.
Swappa is another great alternative to BackMarket. Similar to BackMarket, on Swappa, you can buy and sell phones. Selling your iPhone and other devices on Swappa can help you negotiate a higher price for your device than what Back Market offers, but at the cost of you having to do a lot more work.
Preowned items are simply used and sold as they are, while refurbished products are repaired, tested, and often come with a warranty. Refurbished is usually the safer choice with good savings and quality. Preowned can be cheaper, but it may come with more risk.
Amazon Renewed is your trusted destination for pre-owned and refurbished products. Amazon Renewed items are professionally inspected and tested to meet quality standards by an Amazon qualified and performance-managed supplier.
While both refurbished and used laptops can save you money, a refurbished laptop is the smarter choice due to its warranty, reliability, and certified quality checks. It's a safer investment compared to a used laptop, which comes with higher risks and no guarantees.
