Do CeX refuse to buy?

8.1 CeX reserves the right to refuse to purchase any Product at their sole discretion. 8.2 CeX reserves the right to limit the number of purchases at their sole discretion. In case of selling multiple same/similar Product, a bulk-selling discount would be applicable.
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What will CeX not buy?

We will buy most unboxed hardware, however we do not buy unboxed Optical Media (DVDs, Games, Blu-rays, CDs etc.). Selected Retro Game formats can be bought ... Do CeX buy items that are missing their instructions? Yes, we do buy items without instructions.
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Do CeX give a guarantee?

24 Month warranty on all items (except consumables) - Outside of the 30 day period, if your item develops a fault through no fault of your own, we will aim to repair/ replace the item.
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Do CeX give you cash straight away?

Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day.
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Do CeX accept phones with cracked screens?

Discounted - Poor condition but must be fully working. Chips, dents and scratches are acceptable providing function is not impeded. Cracks or missing/broken casing is not acceptable.
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If You Don't Know When To Sell, You're In Trouble

Do CeX accept broken items?

Please ensure that the items you are selling are clean and presentable. Please note that the physical condition of the goods can affect the price or whether we accept the item at all. For information on how we grade items please click HERE. We don't buy heavily scratched, warped, cracked or chipped discs.
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Do CeX check if phones are stolen?

Every used mobile device that CeX considers as a buy from the public is checked against the GSMA Device Check database. If the results show that the device has been reported as lost or stolen by a participating operator, CeX will reject the device.
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Do you need ID to get cash from CeX?

A full membership allows you to sell all items for either cash or credit voucher. In England, Northern Ireland and Wales full members must be at least 16 years old and be able to present ONE of the following ID: Current Signed Passport. EU National Identity Card.
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How long do CeX take to test phones?

The test time for phones is 20mins + charge time. However, this depends upon how busy the store is.
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How long do CeX take to test items?

For online orders posted to warehouse, once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week. Please ensure that your contact and payment details are up to date on webuy.com before placing your Sell to CeX order.
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Do CeX ask for proof of purchase?

(a) Accompanied by a valid proof of purchase for the Products. (b) Returned Products to CeX should contain all items included in the original Product.
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How long does it take for CeX to pay you?

Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day.
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Can I get a refund from CeX?

Any unwanted online order can be returned for a full refund by going into any CeX store or by posting the item(s) back to us within the first 14 days of t... All items purchased have a 2-year warranty except consumables (e.g. removable batteries, projector bulbs).
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What is the risk of CeX?

Security risks: Centralized exchanges hold a large amount of user funds and are therefore attractive targets for hackers. If the exchange's security is compromised, users' funds may be stolen or lost. Custodial risk: When you use a centralized exchange, you more-often-than not entrust your funds to the exchange.
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What are CeX weaknesses?

CEX disadvantages

Because CEXs hold users' assets in centralised accounts, they can be vulnerable to hacking and other security breaches. Lack of privacy. CEXs typically require users to provide personal information and go through know-your-customer (KYC) and anti-money-laundering (AML) procedures.
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Can I just turn up to CeX to sell?

Selling to CeX is easy and you can choose how you sell, so you can sit back, relax and cash in your clutter at your convenience. Head down to your local high-street CeX and be greeted by our friendly in-store staff.
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Does CeX give cash in hand?

When selling items to any CeX store you can be paid by the following methods: CeX Voucher. Cash. Bank Transfer (FPS)
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What ID do you need for CeX?

You do not need to take in any ID for this, just your name and postcode will do. You will also not be able to sell for cash with and Exchange Membership, but you can get CeX vouchers for your trade-ins. A Full Membership allows to to sell any of your items for cash or CeX vouchers. You must be over 16 years of age.
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What do I need to sell to CeX?

If u wanna trade anything into Cex u will need a physical copy of ID. If you have a membership card they can scan then that's fine, u don't need ID.
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What does CeX stand for?

C.E.X Limited, trading as CeX (/sɛks/; Complete Entertainment eXchange; formerly Computer Exchange until 2001), is a British second hand retail store specialising in technology, computing, video games, DVDs, Blu-rays, Ultra HD Blu-rays and technology repair. It also sells new items.
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Why does CeX ask for ID?

Since CEX.IO is a regulated cryptocurrency exchange, we must identify our users. We ask the users to complete Identity verification in order to comply with the AML/KYC policies. Once you pass Identity verification on CEX.IO, you can: buy crypto instantly using your debit/credit card.
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Do CeX accept games without cases?

We will buy most unboxed hardware, however we do not buy unboxed Optical Media (DVDs, Games, Blu-rays, CDs etc.). Selected Retro Game formats can be bought unboxed; this is mentioned in the items product listing (Mint, Boxed, Unboxed).
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Can I sell a phone that I found?

You can't sell a phone you've reported as stolen. You can't sell a phone you just find in the street. And, uh, you can't steal a phone and then sell it to a recycler. In fact, it'd count as an illegal sale.
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Do CeX buy phones without box?

We do accept items without their boxes but this will affect the grading of the item.
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What does grade C mean on CeX?

Products with minimal signs of use and in nearly mint condition are designated as “Grade A.” A product with the grade “B” is still in good shape but has some wear and tear. A product in “Grade C” condition has visible signs of heavy use.
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