Insurance coverage We want you to have peace of mind when making a purchase. Whether you need a repair, want a refund, or want to extend coverage, Back Market covers your purchase with the protection you need.
Back Market offers multiple optional protection plans with different coverages, contract periods, and payment plans depending on the device you're purchasing. You can select the one that's right for you during checkout.
Every purchase on Back Market includes a 12-month minimum warranty. This warranty only covers defects and functionality issues. Our insurance policy offers full damage coverage through our insurance partner.
Back Market is an online marketplace that lets independent sellers sell refurbished devices at a lower price. It sounds too good to be true, which begs the question, is Back Market legit? In short, yes—Back Market is legitimate. Still, there are things to be aware of when you're buying a device there.
The 12-month minimum warranty and its exclusions. This warranty automatically comes with the purchase of any device on Back Market. It covers all defects for hardware and software — and it's just one of the many ways we've got your back! The seller will repair a defective device or offer a replacement for it.
Back Market is a great platform for choice, but when it comes to quality, transparency, battery health, customer service, and overall value, The Big Phone Store is the smarter choice for refurbished tech in the UK.
No, we don't refurbish anything ourselves. Our role is to find the best refurbishers, to keep an eye on the quality of their services and to make it easy for you to access good-as-new refurbished goods without any qualms (and with warranties).
Why is the Back Market so cheap? Back Market offers refurbished products, which are pre-owned items restored to working condition. This refurbishment process, combined with direct partnerships with refurbishers, allows Back Market to provide high-quality products at significantly lower prices than new ones.
It's time to talk with our customer service team by logging in to your customer account > "Orders" > "Get help" — we'll work with the seller to get you a replacement or refund if the item is no longer in stock. Let us know within 14 days of the delivery date.
If you're having trouble finding your Protection Plan, file a claim by calling Asurion directly at (866) 550-0733. They're available from Monday–Friday 7:00 AM–10:00 PM CST; and Saturday–Sunday 8:00 AM–5:00 PM CST.
Many warranties for household items cover the product only for a year from purchase. They usually cover issues caused by defective parts or workmanship. As a result of these limited manufacturer warranties, many vendors offer extended warranties.
You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.
We know purchasing tech is serious business. That's why all Back Market items come with free 30-day returns. You can return your item if you change your mind within this period. If you like your item but it doesn't match your expectations, feel free to send us details by starting a service request.
Back Market – now a certified B Corp, which guarantees certain ethical standards – was founded in 2014 by Hug de Larauze and two friends, Quentin Le Brouster and Vianney Vaute. He says the launch was inspired by working with refurbishment specialists who were selling their wares on the likes of eBay.
The professional refurbishers who sell on Back Market repair and refurbish devices using compatible or original parts. They commit to using parts supplied by reliable, high-quality manufacturers.
Our prices are not necessarily always consistent for several reasons. Firstly, due to the nature of Back Market, we work with a number of refurbishing partners, and each of them is free to set their own prices for each product. Also, only the best prices per product and per grade are offered on the website.
Inconsistent Quality. The quality of refurbished phones can vary depending on the seller. If you purchase from an unreliable source, you could end up with a device that hasn't been properly tested or repaired. That's why we always recommend purchasing your phone from a reliable shop or dealer that offers a warranty.
Amazon Renewed is your trusted destination for pre-owned, refurbished products. Products sold on Amazon Renewed are professionally inspected and tested to work as expected by an Amazon qualified and performance-managed supplier.
If your device does not reach at least 85% (or 80% for smartphones) of its initial charge capacity when you receive it, reach out to Back Market Customer Care (we will contact the seller, and they will replace the battery or device for you.)
In addition to our already great prices on refurbished tech, we offer discounts for students and educators so you can tech better all school year round. You'll get an extra £20 off must-have electronics like smartphones, laptops, tablets, 2-in-1 computers, desktops, headphones, speakers, coffee machines, and much more.
Unlike refurbished phones from unauthorized dealers, Samsung Certified Re-Newed devices give you a like-new phone experience with a guaranteed warranty, all while saving you money and reducing waste.
