Does Zara do free returns?

RETURNS TO A ZARA STORE You can return your items for free at any of our Zara stores. HOME items can be returned as well to ZARA HOME stores. The in-store return option is available for both online and in-store purchases. Simply provide the items to be returned and your Zara QR or purchase receipt.

Does Zara charge for returns?

Zara's returns policy

You can return items to Zara stores that are located in the same region as the online purchase was made for free. Or you will need to pay £1.95 to make a return at a designated drop-off point.

What happens to Zara online returns?

When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase. If you have sent your return via a carrier, we'll process it within 72 hours after receiving it at our facilities. Once the return has been made, we will send you an email with confirmation.

Does Zara do free postage?

Does Zara offer free delivery? Yes, Zara offers free Standard delivery on orders when you spend over £50.00. Please note, that this includes non-discounted items only.

Can I return a Zara online order in person?

In-store return is available for online purchases as well as those made in a physical store. You just have to present the items to return and your Zara QR or the receipt. Use our store locator to find your nearest Zara store.

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Are Zara returns easy?

RETURNS TO A ZARA STORE

You can return your items for free at any of our Zara stores as long as it has the same section as where the item was purchased. The in-store return option is available for both online and in-store purchases. Simply provide the items to be returned and your Zara QR or purchase receipt.

Can I return something in person if I bought it online?

Be sure to ask about the store's policy. Some will allow you to return most, but not all, items to the store. Does the store guarantee satisfaction or your money back? Some online stores do not offer guarantees or allow returns, but many do.

Is Zara Exchange free?

At Zara we give you the option of changing items from your purchase for free.

How much is Zara delivery charge?

Zara free delivery

Standard delivery is £3.95 and takes 2-3 days in the majority of the UK. If you'd like guaranteed next-day delivery, Zara charges £4.95.

Where do I drop Zara returns?

You can return items free of charge in any of our Zara stores provided they have the same section from which you bought them. MASSIMO DUTTI items can also be returned to MASSIMO DUTTI stores. In-store return is available for online purchases as well as those made in a physical store.

How do I return an online order?

Returning a Product You Bought Online

If required, take photos of any damages or defects. Sign into your online account and go to the purchased item, or reach out to the seller with the purchase number. Package the item securely and ship it to the seller's address.

How to return ZARA HOME online order?

You may return any product at any ZARA HOME store in the country where your product was delivered, or by Courier arranged by You. You may return any product at any ZARA HOME store in the country where your product was delivered which has the same section to which the products you wish to return belong to.

What is the return and refund policy of Zara?

CONDITIONS TO COMPLETE A RETURN

Online shopping: you have 30 days from the shipping date of your order. Shop at a physical store: you have 30 days from the date of purchase. Items must be in their original condition and include all labels.

How do I return items to Zara by mail?

To return your item to Zara via mail, head to Zara.com then My Account > Orders and Returns where you can request an exchange in size or make a return.

Do you have to pay to return items bought online?

If you don't have a pre-paid label, you might have to pay the cost of posting something back to the seller. The seller should have told you who has to pay for this when you bought the item. For example, it could have been in the terms and conditions. If they didn't tell you, they have to refund your postage costs.

What to say when returning an item?

Tell the clerk you want to return the item.

Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time.

Do I need a receipt for returns?

This is usually your receipt, but if you don't have the receipt then you may be able to show proof using the order number, warranty card or a credit card statement. Contact the retailer first. If they don't fix the problem, write to them.

Can I return Zara for free?

RETURNS TO A ZARA STORE

You can return your items for free at any of our Zara stores. HOME items can be returned as well to ZARA HOME stores. The in-store return option is available for both online and in-store purchases. Simply provide the items to be returned and your Zara QR or purchase receipt.

What age group is Zara for?

Generally, Zara's target age distribution is between adults aged 18-40, including both men and women.

Can you return Zara without receipt?

Zara generally requires a receipt for returns or exchanges, but it is possible to get a refund or exchange without a receipt if you made the purchase using a credit card or if your transaction is linked to a Zara account.

Can Zara look up your receipt?

If you have made a purchase in one of our stores and have misplaced your receipt, you can find it here. To do so, please fill in the fields in the form available at Zara.com.

Can you return online Zara orders in another box?

If you no longer have the original packaging, you can return your order in any other packaging, as long as it is properly sealed to prevent the items from getting lost. You don't have to write a shipping address on your package. It is not necessary to include a purchase receipt.