How can I get my money back from Flutterwave?

To get your money back from Flutterwave, you can initiate a refund directly from your dashboard or file a complaint via their dispute portal, dispute.flutterwave.com. Card refunds take 3-15 business days, while bank account transfers may take 24-48 hours. For fraudulent or unresolved issues, you can email [email protected] or tweet @FLWSupport.

Does Flutterwave refund money?

Refunds can be processed for a variety of reasons, which includes customer dissatisfaction, product/service issues, or simply an inability to fulfil the customer's orders. You can initiate refunds easily for transactions received via Flutterwave.

Can I get my money back from a transaction?

Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back.

How do I contact Flutterwave customer care?

Feel free to contact us through the following channels: Email: [email protected] Phone: +234 1 280 9030 Rave support: support.flutterwave.com.

What are the disadvantages of Flutterwave?

Disadvantages of using Flutterwave

Many mention delays in receiving payments, especially with cross-border transactions, and sometimes experience issues with processing refunds or pending payments. You may also find that there can be delays in the verification process during sign-up.

How to Log a Refund in Flutterwave - Get Your Money Back!!

How to get money back through bank transfer?

Contact your bank immediately.

Tell staff what happened and provide details of the transaction (including the amount, date and sort code/account number the money was transferred to). Your bank will contact the recipient's bank within two working days and ask for the money to be returned.

Is Flutterwave in the UK?

The Send Site is a technology platform owned by Flutterwave UK Limited (“Flutterwave” or “Us”) with our registered address at 16 Great Queen Street, Covent Garden, London WC2B 5AH.

Which country owns Flutterwave?

Founded in 2016 and headquartered in San Francisco and Nigeria, Flutterwave aims to make it easier for Africans to build global businesses that can make and accept any payment, across Africa and around the world.

How do I close a Flutterwave account?

Cancel subscriptions to a payment plan

Sometimes, customers want to opt out of their subscription. To do this from the dashboard, simply select the specific plan to show the customers subscribed to that plan. Click the 'Cancel' button to the right of the customer's details.

What evidence do I need to get my money back?

If your agreement was made verbally, don't lose hope. A written confirmation, such as a text message or an email simply expressing gratitude for the loan, can serve as powerful evidence. These communications are key, capturing the intent behind the transaction and proving that it was indeed a loan, and not a gift.

How do I get my money back after a transaction?

To get your money back from the wrong transaction, the first and foremost thing you should do is contact the bank and inform them regarding the mishap that happened while transferring money. Make sure to inform the bank as soon as possible.

Is Flutterwave still working in Nigeria?

Flutterwave, a leading Fintech company founded by young Nigerians and headquartered in Lagos, operates in the U.S., Canada, Nigeria, Kenya, Uganda, Ghana, South Africa, and 29 other African countries.

How do I get my bank to refund a transaction?

To get a refund for an unauthorized payment, you'll want to contact your bank immediately through their fraud or customer service line. Banks typically require you to report the issue within 60 days of the statement date showing the transaction.

Is Flutterwave safe to use?

At Flutterwave, we take security seriously so every payment made on our platform is 100% secure, even exceeding industry standard.

Who is the CEO of Flutterwave in Nigeria?

That same month, Flutterwave's CEO, Olugbenga Agboola, was named vice chair of the U.S. Chamber of Commerce's US-Africa Business Center board of directors.

How to withdraw money from Flutterwave?

Navigate to the Payments page on your Flutterwave dashboard. Click the 'Transfers' tab and click the 'New Transfer +' button to get started. Select the transfer destination — bank transfer, mobile money, a Flutterwave account, or transfer between currencies.

How do I get my money back from Flutterwave?

To process a refund, send a request to the refunds endpoint using the transaction id . Your request must include: amount : The exact amount to be refunded. reason : A brief note explaining the refund (e.g., Order Cancelled).

Is Flutterwave a bank?

Flutterwave is a fintech company that provides a payment infrastructure for global merchants and payment service providers. It helps banks and businesses build secure and seamless payment solutions for their customers by smoothening the exchange of funds.

Can my bank reverse a payment?

Some banks may allow you to undo a transfer within a small window of making the payment, but this will be incredibly limited – typically, you'll have to realise and cancel the transaction in less than a minute – and not all banks offer this kind of feature.

Can I get my money back if I transferred to a scammer?

To request a refund of an unauthorised transaction:

Immediately ring your bank. They must have a priority number so you can easily report unauthorised transactions and security breaches. Tell them that there is an unauthorised transaction on your account.

What to do if I've been scammed?

Remember that fraud is a crime and that fraudsters will constantly reinvent themselves to find new ways of tricking people. Anyone could be a victim. The first thing you should do if you've been a victim of fraud is to contact Report Fraud.