How do I send my phone to the Back Market?

Just 3 easy steps

1. Get an offer. Get an offer from a professional refurbisher in about 2 minutes.
2. Ship for free. Transfer your data and ship your device for free within 21 days.
3. Get paid. Receive a direct deposit within 5 business days.

How does Back Market shipping work?

All orders ship within 1 business day, but depending on what time you place your order, it may be shipped even sooner. A few things to consider: Our sellers only ship on business days (no weekends or holidays). Orders placed after 1 PM will be shipped out the next business day.

Does Back Market pay you instantly?

Get paid. Once the refurbisher receives your device, they have 2 business days to check and make sure that it matches the assessment. If everything checks out, the refurbisher will process the payment immediately. You'll see the money appear in your bank account within 3-6 business days, depending on your bank.

How do I contact Back Market directly?

9. How do I contact Back Market? 9.1 Requests and complaints relating to the services: The Back Market customer services team can be reached by email at [email protected].

Is Back Market legit to sell my phone?

its legit but they dont change the phone batteries everytime which means you could get an already used one. At Back Market, we work with some of the best refurbishers in the US and around the world.

How to ship your device | Back Market Trade-in

Is Cex or Back Market better?

Our Recommendation: For most buyers, Back Market offers the best combination of choice, warranty, and price transparency. If warranty length is your priority, CEX's 24-month coverage is unmatched. For the most thorough quality checks and battery health, consider The Big Phone Store or Envirofone.

Why does Back Market need my SSN?

Long answer — our payment provider Adyen requires your full driver's license number or the last 4 digits of your Social Security Number (SSN) to confirm your identity and transfer money into your bank account. Your personal information is completely secure and is only used to verify your identity and prevent fraud.

How do I send my phone to Back Market?

Just 3 easy steps

1. Get an offer. Get an offer from a professional refurbisher in about 2 minutes.
2. Ship for free. Transfer your data and ship your device for free within 21 days.
3. Get paid. Receive a direct deposit within 5 business days.

Where is Back Market located?

Back Market Inc is a company based in Brooklyn, NY that specializes in the resale of electronic devices. They offer a platform for customers to purchase refurbished smartphones, tablets, and laptops at competitive prices.

Who owns Back Market?

Back Market – now a certified B Corp, which guarantees certain ethical standards – was founded in 2014 by Hug de Larauze and two friends, Quentin Le Brouster and Vianney Vaute. He says the launch was inspired by working with refurbishment specialists who were selling their wares on the likes of eBay.

Why is Back Market so cheap?

Back Market is cheap because they sell refurbished products.

Refurbishing involves putting pre-owned products through a series of tests and repairs that bring them back to their original performance. Since these products have been used and repaired, their value is lower than a new product.

Which is the best site to sell old phones?

Flipkart Reset can become your one-stop solution for selling your used devices. You can sell devices made by a wide range of brands online. Moreover, you can also get a condition-based price for the device you are selling. Interestingly, you can get cash for the phone you are selling when you use this facility.

How do I sell my phone on the Back Market?

Go through the assessment, get a price offer instantly from an expert refurbisher, and mail your device for free using our prepaid shipping label. Once the refurbisher receives the item, they'll check to see that it matches the assessment. If it's all good, they'll pay you by direct deposit.

How do I return my Back Market phone?

How do I return an item I bought on Back Market?

1. Contact Back Market Customer Care. Log in to your Back Market account > “Orders” > “Get help”. Follow the prompts, answering the questions about your return. ...
2. Prepare your item for return. Check your warranty coverage.

Does Back Market use Royal Mail?

Here is the contact information for the carriers that Back Market uses: DPD: 44.01212750500. DHL: 0808-234-2907. Royal Mail: 44.03456113425.

Does Back Market pay you?

Once you've entered those details, you'll receive payment for your trade-ins within 6 business days of the refurbisher sending the payment. For the safety of our customers and refurbishers, we have different layers of verification and security that must be established before a trade-in can be completed.

Should I trust Back Market?

On Trustpilot (U.S.), Back Market shows a TrustScore 4.5/5 from 16,691 reviews. On Back Market's own aggregated Smartphones reviews page, the category shows an overall rating 4.3/5 from 219,852 verified reviews, with detailed sub-scores (e.g., Battery 4.1/5; Shipping 4.5/5).

Does Back Market work in the UK?

Back Market is currently available in 13 European countries, Australia, Japan, the UK, and the United States of America. We work closely with sellers around the US. When looking at a specific item, you'll see the seller of the device, their location, and where the shipment is coming from.

Who does Back Market deliver with?

Back Market is a top marketplace in France for refurbished electronics, and they specialize in phones. Back Market also serves the US, UK, France, Germany, and several other European countries. Back Market integrates directly with ShipStation to automatically import your orders and start shipping quickly.

Should I remove my SIM card before donating my phone?

Remove SIM and SD cards

If your phone has a SIM card, it may store your personal information. Remove the SIM card. If you're going to keep the same phone number, you may be able to transfer your SIM card to your new phone. If you're not going to reuse the SIM card, destroy it.

Is Back Market free shipping?

Not always. Some sellers offer a standard delivery fee (or free delivery), others add shipping costs that vary based on the size or weight of the product. On the Back Market side, we make sure that these fees are always kept reasonable and respect market standards.

How long does Back Market take to ship phones?

Our sellers only ship on business days (no weekends or holidays). Orders placed after 1 PM will be shipped out the next business day. If your order contains a large device (e.g. TV), it'll ship within 2 business days.

How do I get help with Back Market?

To contact us about an order or start a return/repair request, go to your “Orders” page and select “Get help”. We'll reply within 1 business day. Please note that older conversations may be read-only. In that case, feel free to open a new help request.

What happens to my data when I trade in my phone?

INFORMATION/DATA ON YOUR DEVICE WILL BE DELETED AND WILL BE UNRECOVERABLE. UNDER THIS TRADE-IN PROGRAM, YOU CAN ONLY TRADE-IN FULLY PAID OFF DEVICES.

What are the risks of buying a refurbished phone?

What Are the Security Risks of Refurbished Phones?

• "Refurbished Phone Can Be Hacked." ...
• "Refurbished Devices Are in Unpredictable Condition, Which Leads to Poor Performance." ...
• "Refurbished Phones Are Cheaper, but They Will Break and Require Additional Expenses."