How long does it take CeX to verify?

If you've submitted everything correctly, you'll get an email from our Compliance Officer confirming successful verification within an hour.

How long does it take for CeX to process?

- Withdrawal requests are processed within 24 hours on business days. After payment is processed by our Finance team, it will take some time to reach your bank account (depending on your bank processing rules). You can find more details about possible delays in processing bank transfers in our Help Centre.

How long does it take for CeX to test?

Once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week.

How quickly can you collect from CeX?

You have 2 days from receiving your confirmation email to collect your order. If you are unable to collect your order within 2 days of receiving the confirmation email, the order will be refunded.

Do CeX pay you instantly?

How long would it take to receive my payment? Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day.

Guide to Identity and Address Verification on CEX.IO

How long do CeX take to test phones?

The test time for phones is 20mins + charge time. However, this depends upon how busy the store is.

Do CeX take broken phones?

Discounted - Poor condition but must be fully working. Chips, dents and scratches are acceptable providing function is not impeded. Cracks or missing/broken casing is not acceptable.

Does CeX give tracking?

Can I track the status of my Sell to CeX orders online? You can track your order status online by signing in on WeBuy.com then going to My Account and then Order Tracking.

Can I track my CeX order?

Enter your 15 digits tracking ID along with your postcode on the following page to track your order.

How easy is it to sell to CeX?

Selling to CeX is fast, friendly and fair. If you're exchanging a Phone or selling anything for cash you need a full CeX membership, which is free. A full membership allows you to sell all items for either cash or credit voucher.

Do CeX check if phones are stolen?

Every used mobile device that CeX considers as a buy from the public is checked against the GSMA Device Check database. If the results show that the device has been reported as lost or stolen by a participating operator, CeX will reject the device.

How to pass CeX io verification?

Is there a limit to how much you can sell at CeX?

Are there any limits on the amount of items I can sell? There is no minimum or maximum amount of items that can be sold to us in-store.

Do CeX still pay cash?

When selling items to any CeX store you can be paid by the following methods: CeX Voucher. Cash. Bank Transfer (FPS)

Can you go into CeX and sell?

Head down to your local high-street CeX and be greeted by our friendly in-store staff. You can sign up for a membership, browse our products and trade in your old tech for cash or get more for a CeX voucher! Find your local store here. Drop & GO!

Does CeX pay you the same day?

Get Paid! - We'll test your items and once they've passed, we'll initiate payment into your bank account for the next working day or email you your voucher.

Do CeX buy faulty items?

Please ensure that the items you are selling are clean and presentable. Please note that the physical condition of the goods can affect the price or whether we accept the item at all. For information on how we grade items please click HERE. We don't buy heavily scratched, warped, cracked or chipped discs.

Does CeX send you a box?

Print. As we buy and sell second-hand goods, not all of the items we have for sale will be boxed. Please see the list below for a guide. Optical Media: All games, DVDs, Blu-rays and PC software will come boxed.

Can I cancel a CeX order?

If you've changed your mind about an order and wish to cancel it, you need to email us using the contact form HERE. Please select Order Cancellation/Address Change under Type Of Enquiry and contact us from your registered WeBuy email address only. Please note that an order cannot be cancelled once dispatched.

What shipping company does CeX use?

Print. For orders dispatched via Royal Mail, delivery should take no more than 3 to 5 working days. However, we ask that you allow up to 14 days for the items to arrive, as all items are sourced and dispatched from any of our stores across the UK.

Is everything in CeX used?

Print. As the nature of our business is the purchase and sale of second-hand items, all the items listed on our website are second-hand, unless stated. Most items are graded in accordance with the condition and accessories associated with them.

What does awaiting dispatch mean CeX?

I see that your order is awaiting dispatch, once the order is placed it takes 2 days to source the item and dispatch it. So your order should leave the store tomorrow.

What does B mean on CeX?

B Good - Product in good condition with all essential accessories. No box required. C Working - Product in poor condition and fully working with all essential accessories.

What ID do I need for CeX?

ID requirements at this store:

Valid Passport (signed) UK Photocard Drivers License (full/provisional) Citizenship Cards. EU National Identity Cards.

Do CeX buy games without cases?

Print. We will buy most unboxed hardware, however we do not buy unboxed Optical Media (DVDs, Games, Blu-rays, CDs etc.). Selected Retro Game formats can be bought unboxed; this is mentioned in the items product listing (Mint, Boxed, Unboxed).