How long does it take for CeX to put money in your bank?

Bank transfer processing times depend on the bank. SWIFT payments are generally completed within three banking days while domestic transfers (ACH, SEPA, Faster Payments) can take even less than one working day.
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How long does CeX take to pay into bank?

How long would it take to receive my payment? Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day. I've not received any order confirmation or a test receipt as proof?
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Does CeX pay you the same day?

Get Paid! - We'll test your items and once they've passed, we'll initiate payment into your bank account for the next working day or email you your voucher.
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How quick is CeX?

It usually takes just 3 to 5 working days for orders to arrive.
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How long does CeX trade in take?

Print. For online orders posted to warehouse, once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week. Please ensure that your contact and payment details are up to date on webuy.com before placing your Sell to CeX order.
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How to WITHDRAW money from CEX.IO

Can CeX do bank transfers?

When selling items to any CeX store you can be paid by the following methods: CeX Voucher. Cash. Bank Transfer (FPS)
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Do CeX take broken phones?

Discounted - Poor condition but must be fully working. Chips, dents and scratches are acceptable providing function is not impeded. Cracks or missing/broken casing is not acceptable.
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Why is my CeX order taking so long?

Please note that you may receive your order in separate packages as the items are delivered from different stores. If your order still hasn't arrived 14 days after your invoice email, or if you have any concerns about your order, please let us know by using the contact us form HERE.
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Do CeX deliver on Sunday?

Print. Once you receive your automated dispatch email, please allow up to 24 hours for the tracking details to reflect on our partner websites. Our couriers are unable to collect over the weekend, any orders placed Friday - Sunday will be dispatched the following working day.
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How long is CeX delivery UK?

Print. For orders dispatched via Royal Mail, delivery should take no more than 3 to 5 working days. However, we ask that you allow up to 14 days for the items to arrive, as all items are sourced and dispatched from any of our stores across the UK.
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Do CeX give money straight away?

Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day.
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Is CeX cash instant?

Get instant cash when you sell your stuff in-store! spend at any CeX store or online! production of new devices.
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Are CeX bank transfers instant?

Bank transfer

- Withdrawal requests are processed within 24 hours on business days. After payment is processed by our Finance team, it will take some time to reach your bank account (depending on your bank processing rules).
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Do CeX pay on a Saturday?

Bank holidays and weekends

Domestic and international wire transfers are not processed on weekends and public holidays.
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How do I receive money from CeX?

You'll receive an email to the address connected with your CEX.IO account confirming your withdrawal request. As soon as it's processed on our side, you'll receive another notification by email. Usually, it takes only a few minutes for funds to be credited to your card.
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What payments do CeX take?

When paying for your items in store you can use the following methods: Cash payment. Credit & Debit Cards. CeX voucher*
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How do I track my CeX delivery?

You can track your order status online by signing in on webuy.com then going to My Account and then Order Tracking.
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What courier does CeX use UK?

Royal Mail Freepost (R48)

CeX provides a Freepost service if you live in mainland UK. If you choose to use Royal Mail, you can create your shipping label HERE.
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Can you return CeX items?

You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy. Alternatively, you can also return it to us by post, for either a refund or replacement.
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Do you need ID to collect from CeX?

When coming to collect your order, please ensure that you bring ID with you. If you are unable to present ID upon collection, or the ID does not match the details of the person who placed the order, we will not be able to hand over the items purchased.
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How long does it take CeX to verify?

If you've submitted everything correctly, you'll get an email from our Compliance Officer confirming successful verification within an hour.
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Does CeX send you a box?

Print. As we buy and sell second-hand goods, not all of the items we have for sale will be boxed. Please see the list below for a guide. Optical Media: All games, DVDs, Blu-rays and PC software will come boxed.
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What does B mean on CeX?

We break this down into grades: Grade A - Mint condition. Grade B - Good condition. Grade C - Working condition.
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Do CeX buy scratched phones?

Please note that the physical condition of the goods can affect the price or whether we accept the item at all. For information on how we grade items please click HERE. We don't buy heavily scratched, warped, cracked or chipped discs.
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What ID do I need for CeX?

Current Signed Passport. EU National Identity Card. Current UK photocard Driving Licence (full/provisional)
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