What is the average wait time for Citizens Advice?
An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes. Calls from mobiles and landlines are free.
How long does Citizens Advice take to answer an email?
We aim to respond to your enquiry within 1-3 working days but cannot guarantee this and suggest that if your enquiry is URGENT then you should call our Adviceline or use our drop in service.
84% of people using our local services would recommend us to a friend. Our service saves society money. In 2023 to 2024, the advice we delivered directly saved government and public services at least £759 million.
Citizens advice provide free, confidential and impartial advice to people's problems, as well as offering guidance on their rights and responsibilities. They do this while valuing diversity, promoting equality and challenging discrimination in society as a whole.
Disadvantages: Services will be charged for. Advice offered is not guaranteed to be 100% up to date or unbiased. make comparisons easily and find and best deals.
If you think a business has broken the law or acted unfairly, you can report them to Trading Standards. Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams.
For debt issues, talk to us on our debt chat page. For issues with your gas and electricity, talk to us on our energy chat page. If consumer issues like broken or faulty goods, talk to our consumer service. You can talk about your issue with a trained adviser online.
You can talk about your debt issue with a trained adviser online. We'll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation.
We provide free, independent, impartial and confidential advice and information to ensure that people understand their rights and responsibilities and can express their needs effectively.
What is the current waiting time for UK citizenship?
After you've applied. You'll usually get a decision within 6 months - some applications can take longer. If yours will take longer you'll be told before 6 months have passed. You'll be told if you need to provide more information to help with your application.
National Citizens Advice salaries can vary greatly by role, ranging from £15,000 per year (or £7 per hour) for Adinistrative Assistant to £417,999 per year (or £201 per hour) for Senior Campaigns Officer. This is based on 690 salaries submitted on Glassdoor by National Citizens Advice employees as of August 2025.
We are here to help everyone who needs it with practical advice you can really trust. Our national charity and network of local charities offer confidential advice online, over the phone, and in person, for free.
Citizens Advice helped 2.68 million people face to face, over the phone, by email and webchat in 2023-24. And we had 51.7 million visits to our website.
At Citizens Advice we have a confidentiality policy which states that anything you tell us as part of advice will not be shared outside of the Citizens Advice network unless you provide your permission for us to do so.
People often think that Citizens Advice is government funded but in fact we're an independent local charity, heavily dependent on a team of volunteers and entirely reliant on funders and donors.
How long can you legally be chased for a debt in the UK?
Taking action means they send you court papers telling you they're going to take you to court. The time limit is sometimes called the limitation period. For most debts, the time limit is 6 years since you last wrote to them or made a payment.
For most people, a debt consolidation loan involves taking out a single loan that pays off your existing debts. This could work out cheaper if you're offered a lower rate of interest overall, when comparing it to your other debts' interest rates.
Good credit counselors spend time discussing your entire financial situation with you before coming up with a personalized plan to solve your money problems. Your first counseling session will typically last an hour, with an offer of follow-up sessions.
