Haggle at John Lewis by targeting high-value items, display models, or damaged boxes, often with a 72–83% success rate. Speak directly to managers for authorization, use the "Never Knowingly Undersold" policy to price-match competitors, or ask for free accessories/warranties instead of direct discounts.
To effectively negotiate price, you need to research the market value of the item, determine your walk-away point, and initiate the negotiation with a friendly but firm approach. Be prepared to make a counteroffer and potentially compromise, focusing on the value you bring to the table.
John Lewis offers NHS discounts primarily through the Health Service Discounts (HSD) scheme, giving members access to a 3.5% eVoucher and sometimes extra offers like 5% cashback via their Ode card, with the main way being a discounted John Lewis shopping card via Blue Light Card for instant savings on gift cards usable in-store or online. NHS staff need to sign up for HSD or Blue Light Card to verify eligibility and claim deals, often through instant digital vouchers or cashback cards.
Yes, John Lewis offers savings for Blue Light Card members (NHS, emergency services, social care, teachers, armed forces) through discounted John Lewis Shopping Cards (digital gift cards) that provide savings on their wide range of products. You purchase these digital cards at a reduced price via the Blue Light Card website, then spend them like regular gift cards online or in-store, unlocking savings on fashion, tech, homeware, and more.
The 70/30 rule in negotiation is a guideline to listen 70% of the time and talk only 30%, focusing on understanding the other party's needs, motivations, and priorities through active listening and open-ended questions, which builds trust, reduces misunderstandings, and fosters collaborative solutions, making the other person feel heard and valued. This approach shifts the focus from simply stating your position to uncovering insights that lead to mutually beneficial agreements.
To politely ask for a lower price, be friendly and build rapport, then use phrases like "Is there any flexibility on the price?" or "What's your best price?" while showing genuine interest and explaining your budget constraints, and be prepared to make a reasonable counteroffer or ask for discounts on multiple items. Research market value first to make your request informed and realistic, and focus on finding a mutually beneficial compromise rather than demanding a reduction.
The employee-owned retail giant, which operates the John Lewis department stores and Waitrose supermarkets, attributed the setback to rising national insurance contributions and new packaging taxes.
Are John Lewis online prices the same as in store?
Our online prices (excluding foreign currency) are the same as in our shops, although occasionally you may find a lower price in one of our shops if they're matching the price of a local competitor, or on the website if running a special online-only offer.
Once you've been with us for three months, you'll be entitled to a discount on your shopping in John Lewis & Partners and Waitrose & Partners. The discount rates in John Lewis & Partners are 12% and 25% (depending on the product).
The brand-defining promise of Never Knowingly Undersold (NKU) comes to life for customers during the Black Friday period - showcasing the outstanding value and quality customers can always expect from John Lewis.
To politely ask for a lower price, be friendly and build rapport, then use phrases like "Is there any flexibility on the price?" or "What's your best price?" while showing genuine interest and explaining your budget constraints, and be prepared to make a reasonable counteroffer or ask for discounts on multiple items. Research market value first to make your request informed and realistic, and focus on finding a mutually beneficial compromise rather than demanding a reduction.
The 4 C negotiation strategy is an approach that aims to create a solid and lasting customer relationship while maximizing the results of a commercial negotiation. This method is based on four essential pillars to conduct an effective negotiation: Contact, Know, Convince, Conclude.
The best tool to use is the 3-second rule. The Journal of Applied Psychology showed that sitting silently for at least 3 seconds during a difficult time negotiation or conversation leads to better outcomes. Embrace silence as your stealth strategy.
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