Is it safe to buy in the Back Market?

Buying on Back Market is generally considered safe, as it is a legitimate and well-regarded marketplace for refurbished electronics that implements specific safety measures for buyers. However, like any marketplace with independent sellers, the experience can vary, so it is recommended to take precautions.

Can you trust the Back Market?

Yes, Back Market is generally considered legit and trustworthy, operating as a large marketplace for refurbished electronics with good reviews, strong warranties (1-year minimum), and a 30-day return policy, though some individual seller issues can occur, making it wise to check seller ratings for the best experience. They vet their sellers, enforce quality standards, and offer protections for buyers, making them a solid choice for refurbished tech. 

Why does Back Market need my social security number?

Long answer — our payment provider Adyen requires your full driver's license number or the last 4 digits of your Social Security Number (SSN) to confirm your identity and transfer money into your bank account. Your personal information is completely secure and is only used to verify your identity and prevent fraud.

Does Back Market work in the UK?

Back Market is currently available in 13 European countries, Australia, Japan, the UK, and the United States of America. We work closely with sellers around the US. When looking at a specific item, you'll see the seller of the device, their location, and where the shipment is coming from.

How does Back Market verify sellers?

Back Market's Innovation Lab continuously assesses seller performance with mystery shopping, on-site refurbisher visits, and customer reviews. The lab also builds custom software to test and check the quality of refurbished devices, but also to detect counterfeit ones.

Is Back Market Actually a SCAM?

What country is Back Market from?

Back Market is a French company, founded in Paris in 2014, that operates as a global online marketplace for professionally refurbished electronics, with its main headquarters in Paris and Bordeaux, France, serving customers across Europe, the U.S., and Japan.
 

What are the risks of buying a refurbished phone?

What Are the Security Risks of Refurbished Phones?

• "Refurbished Phone Can Be Hacked." ...
• "Refurbished Devices Are in Unpredictable Condition, Which Leads to Poor Performance." ...
• "Refurbished Phones Are Cheaper, but They Will Break and Require Additional Expenses."

What is the most common way people get their identity stolen?

How identity theft happens

• Steal your wallet or purse to get ID, credit, or bank cards.
• Go through your trash to retrieve bank statements or tax documents.
• Install skimmers at ATM machines, cash registers, and fuel pumps to digitally steal information from your bank card.

Does Back Market cover theft?

Namely, it does not apply in case of loss by the Buyer or theft.

Where does Back Market ship from?

Back Market worldwide delivery from France and the United States.

What is the best site to buy used phones?

The best websites for used phones often include major marketplaces like Amazon Renewed, eBay, and specialized refurbished sellers like Back Market, MusicMagpie, and Swappa, offering a range from budget to near-new devices with warranties; direct manufacturer sites like Apple Certified Refurbished and Samsung Certified Renewed provide premium, certified options, while platforms like Giffgaff (UK) offer great value and detailed condition checks. Your choice depends on your priority: Amazon/eBay for broad selection, specialized sites for quality certification, or direct manufacturer for peace of mind. 

Can you return things from Back Market?

You're free to change your mind about your order for any reason within the first 30 days of receiving it. Sometimes issues only appear after prolonged use, which is why we also provide a 1-year warranty. The warranty starts on the date of delivery and covers hardware defects.

Are refurbished phones dodgy?

Refurbished phones are checked, tested and cleaned by experts before retailers or manufacturers put them on sale. Refurbished phones aren't the same as secondhand or used phones. These are passed down with their wear and tear - they aren't restored back to their original condition (which is why they are cheaper).

Can a second-hand phone be hacked?

One security risk with second-hand devices is that they might still contain personal data from previous owners if not properly wiped. If the device hasn't been factory reset, hackers could exploit remnants of apps, passwords, or other sensitive information.

Is Back Market UK trustworthy?

Yes, Back Market UK is generally considered trustworthy, operating as a large marketplace for vetted refurbishers, offering strong buyer protections like 30-day returns, 1-year warranties, and generally positive customer reviews on Trustpilot for good value, quality, and service, though like any marketplace, experiences vary, with some negative feedback on customer service or specific seller issues. 

Does Back Market sell real things?

Back Market was founded on the idea of creating a safe marketplace, so that buying premium refurbished electronics would be easy, affordable, and safe. This is the reason we do everything we can to keep the fake duds out, but nothing in life is foolproof (no matter how hard we try).

Is everything on Back Market refurbished?

Nope. We don't refurbish anything ourselves. Back Market is marketplace, not a seller or distributor. However, we work with some of the best tech refurbishers across the globe, they are the ones offering refurbished devices for sale on the marketplace.

Why can't I checkout on Back Market?

Troubleshoot a declined payment

Update your payment information on Back Market to match the billing info on file with your bank or card issuer. Double-check the card number, expiration date, and name on the card. Double-check the CVV/CVC.