If you tap on but forget to tap off, the system generally charges you the maximum possible fare for that route, assuming you traveled to the end of the line. This often results in a higher cost than your actual journey. In some cases, you may be able to contact customer service for a refund.
You'll be charged the Single fare to the end of the journey of the bus you were travelling on - so please remember to 'Tap off'! We all make mistakes, so if you need any assistance let us know. Is this page useful?
We charge you a default fare if you don't tap off. This may not be the lowest fare for your trip. View default fares for metropolitan train, tram and bus fares.
If you forget to tap off at the end of your trip, an amount for Missed Tap Off or Underpayment will be deducted from your PRESTO card, PRESTO in Mobile Wallet or charged to your credit or debit card at the start of your next trip in the GO network.
If you forgot to tap off with your physical PRESTO card, credit card, digital PRESTO card in Apple Wallet, digital PRESTO card in Google Wallet, debit card, or mobile wallet on phone or watch at an UP Express PRESTO Fare Payment Device, once you reach the final leg of your trip, you will be charged the maximum fare ...
you will be charged the default fare for an incomplete trip which is the maximum possible fare for that service, based on your Opal card type. You will never be charged over the Daily Travel Cap.
It is at the discretion of the ticket officer as to whether you receive a penalty fare or face prosecution. Prosecution can have very serious consequences and can result in a criminal record. Having a criminal record may affect your career, studies, travel to certain countries, and even your immigration status.
You will get an error message the next time you try to tap in at the MRT gantry, and have to go to the control station where the staff will ask you where was the last station you alighted and proceed to do the deduction from there.
If you touch in with a contactless card or device when you enter a station, and then touch out to exit the same station within a short period of time, you'll be charged a 'same station exit charge'. You can get a refund if you have been charged for touching in and out at the same station without making a journey.
A Penalty Fare is an on-the-spot fare issued to anyone who does not have a valid ticket for their journey when they have had the opportunity to purchase one.
Using the congestion charge checker is as easy as entering your number plate. This will tell you whether or not you need to pay the charge. You can also enter a London postcode or address to see if it falls within the Congestion Charge Zone (CCZ).
Fixed penalty notices (FPN) and penalty charge notices (PCN) are fines for minor driving offences. They will not appear on your criminal record unless a court gives you a conviction because of one.
Let's look at this carefully … a conviction for fare evasion ( even one prosecuted under the Railways Act bylaws) is considered by most employers and professional regulatory bodies as convictions of dishonesty which can lead to immediate dismissal and or/ professional sanction .
Using intelligence. Our station teams provide insight and information about fare evaders and persistent offenders to our enforcement and investigations teams so that they can take action. To target calculated fare evaders, we use a bespoke intelligence tool, the Irregular Travel Analysis Platform (ITAP).
Yes, for London's public transport (Tube, buses, DLR), Zone 1, the central area, is generally the most expensive for single journeys and daily travel caps because it contains most major attractions, but you can sometimes find cheaper fares by cleverly crossing into it during off-peak times or by using specific Railcards, though staying out of Zone 1 usually costs less overall if you're not going far.
