What happens if you are late to Winter Wonderland?
If you are running late, please contact our customer service team as soon as possible. Please note, if you miss your booking, we cannot guarantee a reschedule. Can I buy tickets on the day? Tickets can be purchased on the day, but availability is not guaranteed, and we recommend pre-booking to ensure entry.
Late arrivals will be allowed at the discretion of the operator. We advise customers to arrive at their booked attraction 20 minutes before the start time stated on the ticket. Please allow time for queuing at the entrance gates.
You will need your booking reference number and email address to log in, and will then find an 'Exchange Tickets' section where you will be able to amend your booking. Please note a booking fee will apply. Please see our step by step guide attached.
Our tickets are NON REFUNDABLE a notice of this is displayed on the ticket selection screen. However we can transfer tickets to another date at Managers Discretion.
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What happens if I get to Winter Wonderland late?
No refunds or exchanges will be given for late arrival which results in customers not receiving a full session at the Ticketed Attraction(s) (as applicable). Late arrivals for all Ticketed Attractions will be allowed access at the discretion of the operator.
With so much to see and do at Winter Wonderland, it's difficult to say exactly how long you'll need. Most people spend at least five hours here, but many are known to spend the entire day and night. With the attraction open from 10am to 10pm, you could really make a full day of it.
Whether you're 2 or 92, you must have an entry ticket to access Hyde Park Winter Wonderland. You're able to turn up at the event and buy tickets on arrival, however during popular periods time slots sell out in advance, so we strongly recommend pre-booking before you visit.
No. Your entrance ticket to Hyde Park Winter Wonderland will only be valid for the timed entrance slot that you have booked for. If you would like to attend another day or time, you will need to purchase a new entrance ticket.
Visit during off-peak times like mornings and weekdays for a quieter experience. You'll also save money as morning tickets (usually between 10:00 and 12:00) are free, and you can stay in the park for as long as you like.
There is really no best time to go as there is something different as the hours go by. Most families (with children) tend to go in the morning and early afternoon as it is still bright; however, by evening, Winter Wonderland transforms to this magical place with sparkling lights.
We arrived at Winter Wonderland at about 2:30pm on a Sunday afternoon. I had heard of large crowds at weekends and indeed it was very busy. They only had one entrance open and the queues were very long. We asked how long the wait was and were told it could be over an hour.
You will need to enter Hyde Park Winter Wonderland during your entrance ticket time slot, but after that you are welcome to stay and enjoy the festive fun for as long as you like until we close at 10pm.
You will need to get an entrance ticket for Hyde Park Winter Wonderland to enter the event. There are some sessions available for no cost, whereas others are either £5 or £7.50 per person. How can I pay for food and drink? Purchases can be made by cash or card.
The Ice Rink operates in all weather conditions as well. In the unlikely event that ticketed events are closed, PWR Events reserves the right to offer a refund or reschedule your booking to an alternative date/time (subject to availability).
Winter Wonderland in Hyde Park is like stepping into a Christmas fairy tale. The lights, the decorations, the smell of mulled wine and roasted chestnuts—it's absolutely magical. There's so much to do: adrenaline-pumping rides, ice skating, live performances, and cozy little market stalls selling festive goodies.
Spirit with a mixer is £6.90, mulled wine and wine are £5.70 and a pint of beer £6 - prices may slightly vary depending on the place. You can grab your tickets for Winter Wonderland here. On their site, some activities such as the Ice Rink and Bar Ice are already sold out for their popular sessions.
December weekends tend to sell out way in advance, so get in quick if you're planning a visit. If you're thinking that entry + ice skating + food + a ride or two for the whole family is starting to sound spendy, there's a way around this.
Photography and filming on-site at Hyde Park Winter Wonderland is only permitted for personal, non-commercial use by amateurs. Smartphones and handheld cameras are permitted. Entrants who are keen to bring professional equipment for personal or editorial photo/video must apply for accreditation.
