What is the average wait time for Citizens Advice?

Call our consumer helpline Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays. An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.

How long on hold to Citizens Advice?

We'll answer as soon as we can - at busy times you might need to wait up to an hour. If the wait is long, we'll tell you about other ways to get advice. You can also try calling again later. If we can't answer your call within an hour, the call will be disconnected.

How long does Citizens Advice take to answer an email?

We aim to respond to your enquiry within 1-3 working days but cannot guarantee this and suggest that if your enquiry is URGENT then you should call our Adviceline or use our drop in service.

Can I just show up to Citizens Advice?

You can drop in to our office to speak to someone. If you would like to pre-book an appointment, contact us to see if this is an option.

How reliable is Citizens Advice?

84% of people using our local services would recommend us to a friend. Our service saves society money. In 2023 to 2024, the advice we delivered directly saved government and public services at least £759 million. For every £1 spent on the service, we benefit our clients by £14.60.

Help Hope & Know-How in WD - Citizens Advice Bureau

What are the disadvantages of Citizens Advice?

Disadvantages: Services will be charged for. Advice offered is not guaranteed to be 100% up to date or unbiased. make comparisons easily and find and best deals.

What is the controversy with Citizens Advice?

Citizens Advice has been accused of propagating racist stereotypes in a training document for advisers working with minority ethnic communities in England and Wales.

What do I need to bring to Citizens Advice?

Can I get free legal advice from Citizens Advice?

Some advice centres, such as law centres, are staffed by solicitors and other specialist case workers and can offer free legal advice. Even if you do need professional legal advice, getting help from your local advice centre might be a good place to start.

What issues can Citizens Advice help with?

How does Citizens Advice make money?

The majority of Citizens Advice funding comes from government sources.

Can Citizens Advice help me with my debt?

You can talk about your debt issue with a trained adviser online. We'll try to help you solve your problem or make good progress towards it.

Who to contact for debt advice?

Call 0800 808 5700 to speak to a London debt adviser. Debt advice can also be accessed online or by phone from StepChange, Christians Against Poverty or National Debtline. If you would like face-to-face advice, visit Debt Free London or contact your local Citizens Advice branch.

Is Citizens Advice anonymous?

your name - you can ask to remain unnamed but this may limit the advice we are able to provide. contact details such as your address, phone number and email address. profile information such as your date of birth and whether you have any accessibility requirements.

Can Citizens Advice help with divorce?

You can get more detailed advice about divorce proceedings from an adviser at a Citizens Advice Bureau. If you need a solicitor, you should choose one who has experience in the appropriate area of law. Read more about using a solicitor. Or you can find a solicitor on the Law Society of Scotland website.

How do I complain about Citizens Advice?

If you want to complain about your local Citizens Advice, you can contact them and say you want to complain. For all types of complaints, you can complain to our Client Services team by phone, email or using the online form.

Do Citizens Advice work with DWP?

Tell DWP you need help to claim benefits by calling the number of the benefit you're applying for. If you're eligible, they'll arrange a support visit. You can also be referred for a support visit by a charitable organisation like Citizens Advice or Age UK.

Who is CEO of Citizens Advice?

Dame Clare Moriarty, Chief Executive Officer

Before that she worked in the Department of Health and the NHS, as well as in senior roles in the Ministry of Justice and the Department for Transport.

Can you trust Citizens Advice?

We are here to help everyone who needs it with practical advice you can really trust. Our national charity and network of local charities offer confidential advice online, over the phone, and in person, for free.

What powers does Citizens Advice have?

Citizens advice provide free, confidential and impartial advice to people's problems, as well as offering guidance on their rights and responsibilities. They do this while valuing diversity, promoting equality and challenging discrimination in society as a whole.

Do Citizens Advice charge for their services?

Citizens Advice will not charge you to call our national phone service or consumer helpline, however your service provider might do. Calls to our national phone service and consumer helpline are free from mobiles and landlines.

How long does it take for Citizens Advice to answer?

Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays. An adviser will answer your call as soon as possible, usually within a few minutes.

Who is the best person to talk to about debt?

Good credit counselors spend time discussing your entire financial situation with you before coming up with a personalized plan to solve your money problems. Your first counseling session will typically last an hour, with an offer of follow-up sessions.

Can debt be written off?

Most creditors are able to consider writing off their debt when they are convinced that your situation means that pursuing the debt is unlikely to be successful, especially if the amount is small.