What to avoid on Vinted?

Strictly prohibited items: Counterfeit items. Free samples, testers or promotional items (including items contained in 'Beauty Boxes'). Prescription products, medications, professional medical supplies, vitamins, food supplements.

What should I be careful of on Vinted?

See if a seller is trustworthy by checking their profile description and verified info. You can view sellers' star ratings and read other members' reviews about buying from them. Always make your purchases with a secure payment method and by using the Buy now button.

How do I make sure I don't get scammed on Vinted?

Scammers typically ask for your contact details, sensitive data or login information. Phishing messages might also contain links to malicious sites or have infected files attached. Don't open suspicious links or attachments and do not fulfil any of their requests. Please report suspicious activity to us.

Does Vinted refund you if you get scammed?

Buyer protection

We'll issue a refund if your item doesn't arrive, arrives damaged, or is not as described. You have 2 days to submit a claim.

What are the problems with Vinted?

“Beware, if you buy an item that the shipping company loses Vinted won't pay you back, even if the shipping company says they've lost the item. You're better off using eBay or something SIMILAR who offers some protection. I've been arguing with them for over a month and now need to get my bank and lawyer involved.

COMPLAINTS ON DEPOP AND VINTED... HOW TO AVOID GETTING SCAMMED AS A SELLER ON DEPOP OR VINTED

Why do people get banned from Vinted?

We definitively block members who:

Sell items which are prohibited by any applicable law, rule, or regulation. Commit fraud or scam other members. Have multiple accounts. Repeatedly behave in a way that would otherwise result in temporary blocking.

Is there fake stuff on Vinted?

Selling counterfeits is prohibited under our Terms & Conditions and also exposes civil and criminal liability. We ask our members to respect others' trademarks, copyrights, and other legal rights, and sell only authentic and genuine items. This helps to make Vinted a place where people feel safe to shop.

What happens if a buyer complains on Vinted?

If your buyer claims that the item they received from you is significantly not as described, they should suspend the order and submit a refund request. Ask them to press I have an issue in the conversation screen and follow the instructions to provide proof.

Are you protected as a seller on Vinted?

If the Item is confirmed by VINTED as lost or damaged in transit, the transaction will be cancelled, Buyer will get a refund of the Total Price and the Seller will be compensated in accordance with Section 9.1. 1. 6.5. 3 For Items Significantly Not As Described Items (excluding counterfeit claims).

What happens if someone reports you on Vinted?

Once you've reported a member or content, we'll investigate and then inform you about what action we've decided to take. You'll receive our official moderation decision in either your Vinted inbox or email inbox, depending on how you sent the report. We may determine that no action is needed.

Do buyers see your address on Vinted?

Our integrated system means your personal information (banking information, phone numbers) on Vinted is not shared to other members, unless that personal information is necessary for your order to be fulfilled (e.g. address details).

Does a buyer need my email address on Vinted?

Beware that the discount must be at least 10% off, and exclude shipping Buyer protection and taxes. There's no need to exchange personal information such as your email address, phone number, social media usernames, etc.

Why do sellers get blocked on Vinted?

Getting a permanent block means that the user didn't follow the rules and conditions properly. The issue needs to be sorted out with the support team, and online resellers usually have to prepare an appeal for suspension.

Are my card details safe on Vinted?

Credit/debit cards

Note that we do not save your card details on Vinted. These are transferred to our payment service provider Stripe, so that they can safely process your payment. For more information on how Stripe handles your data, please read their privacy policy.

How does Vinted check authenticity?

After we receive the item, our team of experts will usually check the item's authenticity within 1-2 business days. The check is based on objective criteria, including information about authentic brand products and the documents provided by the seller.

Should you delete sold items on Vinted?

If it happens that you sold an item on a different platform, please hide or delete it from your Vinted wardrobe instead of marking it as sold. The “Mark as sold” button is only used for items sold outside of our system — it is not used for reserving items.

How do I protect myself when selling on Vinted?

As a seller, use reliable shipping services like Royal Mail. Communicate with buyers through Vinted messages to maintain privacy and security. Be wary of the Vinted buyer asking for email addresses, always use Vinted messaging.

What happens if a parcel gets lost on Vinted?

If the parcel hasn't arrived, press "I have an issue" to cancel the order. You'll then receive a refund, and the seller will be compensated.

What happens if a buyer is not happy on Vinted?

If an item doesn't fit you or you don't like it, you can only return it if your seller agrees to refund you (see 'Returning an item for other reasons' below for more details). Here's how to request a refund and return your order under our Buyer Protection and Refund Policy.

Can buyers be scammed on Vinted?

The platform doesn't ask for any proof of identity, which means that fraudsters can create customer accounts in virtually any name and address.

Is it rude to haggle on Vinted?

Buyers are encouraged to haggle and sellers will offer bundle deals to make purchases even more enticing. Vinted has become my favourite place to shop for second-hand clothing.

Who is responsible if a parcel goes missing on Vinted?

​ Vinted Go is responsible for the loss and damage of the Parcel from the moment the Parcel is placed by the Sender into the Drop-off location until the Parcel is delivered to the Recipient or the Sender (in case the Parcel should be returned to the Sender).

Are perfumes on Vinted fake?

On Vinted, you can only sell authentic items — all counterfeit items are strictly prohibited. We aim to keep Vinted a trustworthy and safe platform for our members by ensuring that everyone complies with all applicable laws and intellectual property regulations.

What does bumped mean on Vinted?

When you bump an item, it's displayed higher in members' Newsfeeds and search results, for either 3 or 7 consecutive days, or until the item is sold (whichever comes first). The benefits you get from a Bump. Item Bumps allow you to: Receive more visibility.

Do people know if you report them on Vinted?

Good to know: Reporting is anonymous, You can specify why you're reporting the item.