Where do CeX get their prices?

How does CeX determine the buying and selling price of an item? All our prices are set by a dedicated team who take into account market trends and various economic factors.
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Do CeX prices include VAT?

We don't provide VAT invoices or receipts. As we sell second-hand goods, we charge VAT under the margin scheme and therefore we cannot provide a sep... Would removing a Screen Protector void the Warranty? Removing the screen protector from a Flip/Fold device that comes with one pre-installed will void the warranty.
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Is selling to CeX easy?

Selling to CeX is fast, friendly and fair. If you're exchanging a Phone or selling anything for cash you need a full CeX membership, which is free. A full membership allows you to sell all items for either cash or credit voucher.
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Is everything in CeX second-hand?

Print. As the nature of our business is the purchase and sale of second-hand items, all the items listed on our website are second-hand, unless stated. Most items are graded in accordance with the condition and accessories associated with them. For more information about it please click here.
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Is CeX profitable?

CeX started franchising in 2004 after their business model based on second-hand technology, gadgets, and digital entertainment products quickly proved successful and profitable.
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CEX Retro Trade Ins Will Cost You

What are CeX weaknesses?

CEX disadvantages

Because CEXs hold users' assets in centralised accounts, they can be vulnerable to hacking and other security breaches. Lack of privacy. CEXs typically require users to provide personal information and go through know-your-customer (KYC) and anti-money-laundering (AML) procedures.
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How much do CeX workers get paid?

Average CeX hourly pay ranges from approximately £8.44 per hour for Sales Assistant to £10.48 per hour for Team Leader. Salary information comes from 101 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
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What is the controversy with CeX?

ELECTRONICS chain CeX is under fire after shocking footage emerged of a girl aged just 12 buying a haul of over-18 DVDs. Filmed by her stepdad, the youngster is able to walk off with the stash of films — including violent gangster and horror movies — with no questions asked.
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Do CeX refuse to buy?

8.1 CeX reserves the right to refuse to purchase any Product at their sole discretion. 8.2 CeX reserves the right to limit the number of purchases at their sole discretion. In case of selling multiple same/similar Product, a bulk-selling discount would be applicable.
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Do CeX buy cracked phones?

Discounted - Poor condition but must be fully working. Chips, dents and scratches are acceptable providing function is not impeded. Cracks or missing/broken casing is not acceptable.
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Can I take my phone into CeX to sell?

What items do CeX buy? We buy Games and Consoles, Phones, Digital Electronics, Computing products and Blu-Rays amongst many other products. If you are interested in selling a ...
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Is there a limit on selling to CeX?

There is no minimum or maximum amount of items that can be sold to us in-store.
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Can I walk in and sell at CeX?

Drop in Store - Look for the signposted Drop & Go service point or drop your order off at the counter. 3. Get Paid! - We'll test your items and once they've passed, we'll initiate payment into your bank account for the next working day or email you your voucher.
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What is B grade on CeX?

Detailing the Different Cex Grades

Products with minimal signs of use and in nearly mint condition are designated as “Grade A.” A product with the grade “B” is still in good shape but has some wear and tear. A product in “Grade C” condition has visible signs of heavy use.
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Can you return CeX items?

You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy. Alternatively, you can also return it to us by post, for either a refund or replacement.
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Does CeX refund cash?

Provided it is returned with a receipt and we can verify the fault, we can offer a full refund to the original payment method, repair or replace the item, or exchange it for something else of equal value.
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What courier do CeX use?

Print. For orders dispatched via Royal Mail, delivery should take no more than 3 to 5 working days. However, we ask that you allow up to 14 days for the items to arrive, as all items are sourced and dispatched from any of our stores across the UK.
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Can you sell to CeX without ID?

An Exchange Membership allows you to trade-in your items (excluding mobile phones and electronic items). You do not need to take in any ID for this, just your name and postcode will do. You will also not be able to sell for cash with and Exchange Membership, but you can get CeX vouchers for your trade-ins.
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Why is CeX called CeX?

The "CeX" name has moved away from "Computer eXchange" into an acronym for "Complete Entertainment eXchange", and company letterheads state "CeX LTD is trading as CeX Entertainment Exchange". The pronunciation of the chain's acronym name was confirmed as "sex" in British TV commercials aired in March 2017.
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Does CeX ship internationally?

We do not ship outside of the UK or to the Channel Islands.
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What countries is CeX in?

Starting as a single games and computer specialist shop in 1992, CeX has expanded over 30 years to more than 600 stores worldwide, spanning over 10 countries including Ireland, the UK, Australia, Spain, Portugal, Mexico, The Canaries, Malaysia, The Netherlands, India and Italy.
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Do CeX buy consoles without wires?

Consoles need a compatible controller and all essential cables (Power, AV, Chargers etc.). If you're sending a laptop, providing the installation CD/DVD that came with it can help us process your order more quickly. Any Apple device must be removed from Find My iPhone before they sent to us.
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What discounts do CeX employees get?

Most Commented
  • Employee Discount(29 comments) 'You get 15% discount which is good'
  • Job Training(10 comments) 'Poor training overall for the role'
  • Flexible Working(4 comments) 'Flexible working for management, but perhaps not for general staff. '
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How quickly does CeX pay?

How long would it take to receive my payment? Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day. I've not received any order confirmation or a test receipt as proof?
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