Who is the CEO of Back Market?

Thibaud Hug de Larauze is the co-founder and CEO of Back Market, a leading online marketplace for refurbished electronics, which he launched in 2014. As of 2026, he continues to lead the company in its mission to promote a circular economy and sustainable, repaired technology.

Who is the owner of Back Market?

Back Market is owned by its founders, Thibaud Hug de Larauze, Quentin Le Brouster, and Vianney Vaute, who started the company in 2014, alongside various institutional and private investors who have funded its significant growth, including major rounds from firms like General Atlantic and Generation Investment Management. It's a venture-backed company, making it owned by a mix of its founders and its many investment partners rather than a single individual or entity.

Who owns the company Back Market?

Back Market – now a certified B Corp, which guarantees certain ethical standards – was founded in 2014 by Hug de Larauze and two friends, Quentin Le Brouster and Vianney Vaute. He says the launch was inspired by working with refurbishment specialists who were selling their wares on the likes of eBay.

Is Back Market to be trusted?

Yes, Back Market is generally considered legit and trustworthy, operating as a large marketplace for refurbished electronics with good reviews, strong warranties (1-year minimum), and a 30-day return policy, though some individual seller issues can occur, making it wise to check seller ratings for the best experience. They vet their sellers, enforce quality standards, and offer protections for buyers, making them a solid choice for refurbished tech. 

How much is Back Market worth?

Back Market is now worth $5.7 billion.

Discover Back Market with Thibaud, CEO

What country is Back Market from?

Back Market is a French company, founded in Paris in 2014, that operates as a global online marketplace for professionally refurbished electronics, with its main headquarters in Paris and Bordeaux, France, serving customers across Europe, the U.S., and Japan.
 

Where does Back Market ship from?

Back Market worldwide delivery from France and the United States.

Where is Back Market headquarters?

Back Market's main headquarters is located at 152 Boulevard Macdonald in Paris, France. This office serves as the central hub for the company's global operations and houses its primary leadership and administrative teams.

How do I complain to Back Market?

To contact us about an order or start a return/repair request, go to your “Orders” page and select “Get help”. We'll reply within 1 business day.

How does Back Market make money?

The marketplace focuses on premium devices, with smartphones comprising 75% of sales. The company has diversified revenue through partnerships with carriers, warranty providers, and insurance companies. A new "Verified Premium" category for pristine devices with original parts allows for higher margins.

Can I sell stuff on Back Market?

You can sell smartphones, tablets, gaming consoles, headphones, earphones, and speakers through Trade-in. Even broken ones.

What country is Back Market from?

Back Market is a French company, founded in Paris in 2014, that operates as a global online marketplace for professionally refurbished electronics, with its main headquarters in Paris and Bordeaux, France, serving customers across Europe, the U.S., and Japan.
 

What is the disadvantage of buying a refurbished phone?

A refurbished phone may not be as pristine as a new device, and it may have some minor imperfections such as scratches or dents.

What is the best site to buy used phones?

The best websites for used phones often include major marketplaces like Amazon Renewed, eBay, and specialized refurbished sellers like Back Market, MusicMagpie, and Swappa, offering a range from budget to near-new devices with warranties; direct manufacturer sites like Apple Certified Refurbished and Samsung Certified Renewed provide premium, certified options, while platforms like Giffgaff (UK) offer great value and detailed condition checks. Your choice depends on your priority: Amazon/eBay for broad selection, specialized sites for quality certification, or direct manufacturer for peace of mind. 

Why does Back Market need my social security number?

Long answer — our payment provider Adyen requires your full driver's license number or the last 4 digits of your Social Security Number (SSN) to confirm your identity and transfer money into your bank account. Your personal information is completely secure and is only used to verify your identity and prevent fraud.

How do I spot a fake refurbished product?

Look for Authentic Refurbishment Certification

One of the clearest signs of a fake refurbished laptop is the lack of official certification. A legitimate refurbished device should come with a certificate or proof that it was restored either by the manufacturer or an authorized refurbisher.

What is Amazon's refurbished site called?

Amazon Renewed is your trusted destination for refurbished, pre-owned, and open-box products. Products sold on Amazon Renewed have been inspected and tested to be fully functional by an Amazon qualified and performance managed supplier. The supplier may be the seller of record, when that is not Amazon EU S.

Does Back Market use genuine parts?

Premium devices are the best devices offered by sellers on Back Market because: They have flawless screens and bodies that show no signs of use. They contain only genuine manufacturer parts and batteries. Their batteries come with a minimum of 90% capacity.