Why does CeX need ID?

Since CEX.IO is a regulated cryptocurrency exchange, we must identify our users. We ask the users to complete Identity verification in order to comply with the AML/KYC policies. Once you pass Identity verification on CEX.IO, you can: buy crypto instantly using your debit/credit card.
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Can I sell to CeX without ID?

You do not need to bring ID to sign up for Exchange Membership. We just need your name and postcode. Note: Exchange Memberships allow you to trade-in all items except mobile phones and devices having IMEI numbers. If you want to trade-in or sell mobile phones or any IMEI'd device, you will need Full Membership.
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Do you need ID to buy at CeX?

ID requirements at this store:

Accepted Photographic ID: Valid Passport (signed) UK Photocard Drivers License (full/provisional) Citizenship Cards.
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Do CeX ask for proof of purchase?

(a) Accompanied by a valid proof of purchase for the Products. (b) Returned Products to CeX should contain all items included in the original Product.
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Can I use my bank card as ID in CeX?

A debit/credit card can only be accepted WITH an official physical OR digital bank statement. This form of ID will require it to be dated within the last 90 days and clearly show the date, name & address. Note: Bank statement must be in original format.
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Guide to Identity and Address Verification on CEX.IO

What ID can I use for CeX?

a photo of your identity document (international passport, government-issued national ID card, or driver's license) a selfie with this document. personal information (your first and last name, date, and place of birth)
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How long does it take CeX to verify?

If you've submitted everything correctly, you'll get an email from our Compliance Officer confirming successful verification within an hour.
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How do CeX know if something is stolen?

Every used mobile device that CeX considers as a buy from the public is checked against the GSMA Device Check database. If the results show that the device has been reported as lost or stolen by a participating operator, CeX will reject the device.
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Do CeX give you cash straight away?

Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day.
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Why is CeX called CeX?

The "CeX" name has moved away from "Computer eXchange" into an acronym for "Complete Entertainment eXchange", and company letterheads state "CeX LTD is trading as CeX Entertainment Exchange". The pronunciation of the chain's acronym name was confirmed as "sex" in British TV commercials aired in March 2017.
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Does CeX hire 17 year olds?

No, minimum age is 16. Do they take volunteers and if they do what's the minimum age? Does cex hire 16 year olds ?
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Do you need ID to buy 16 games?

My ID Card – Proof of age card for 16+

For instance, if you enjoy gaming you can use your My ID Card as proof of age to purchase age-restricted games ( 16+ years). The same goes for buying DVDs or watching films at the cinema. Costing only £15, a My ID Card will help you live life to the fullest.
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How long does it take for CeX to pay you?

Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noon the next day.
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How does CeX pay you?

Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account before noo... What payment options do CeX offer for store orders?
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Do CeX sell new?

As the nature of our business is the purchase and sale of second-hand items, all the items listed on our website are second-hand, unless stated.
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Can I sell to CeX for cash?

At CeX you can get cash fast for your old phones, games, consoles, laptops, tablets, computers, technology, DVDs, Blu-Rays & gadgets, or get more with a CeX voucher and upgrade your old phones, consoles and laptops for less.
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Do CeX check serial numbers?

Any (S) marked items that are received unsealed will unfortunately not be accepted by CeX. Any items containing (SN) in the name must have the products original serial number, product number or activation code present.
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Can you sell games at CeX under 18?

In order to sell items to CeX online, you must be 16 years of age or older. What condition should my items be in? Please ensure that the items you are selling are clean and presentable. Please note that the physical condition of the goods can affect the price or whether...
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How long do CeX take to test phones?

The test time for phones is 20mins + charge time. However, this depends upon how busy the store is.
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Can I get my item back from CeX?

You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy. Alternatively, you can also return it to us by post, for either a refund or replacement.
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Do CeX give a guarantee?

24 Month warranty on all items (except consumables) - Outside of the 30 day period, if your item develops a fault through no fault of your own, we will aim to repair/ replace the item.
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Why is CEX.IO rejecting my verification?

Usually, payment card verification is rejected if: information has been provided incorrectly; the quality or resolution of the photos you've uploaded is too low.
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What does grade C mean on CeX?

C - Working - Product in poor condition and fully working with all essential accessories. No box required. F - Non-Working - (Applicable for select Phones only). Product must be intact and not crushed, bent, or snapped.
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Is CeX a KYC?

KYC (Know Your Customer) is mandatory in Centralized Exchanges (CEX) for several important reasons. First and foremost, it helps in preventing fraudulent activities, such as money laundering and terrorist financing, by ensuring that individuals using the exchange are who they claim to be.
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Does CeX have KYC?

Introduction. CEX.IO Anti-Money Laundering and Know Your Customer Policy (hereinafter - the “AML/KYC Policy”) is designated to prevent and mitigate possible risks of CEX.IO being involved in any kind of illegal activity.
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