Uber takes money from your account for completed rides, food orders (Uber Eats), potential cancellation fees, tips, or as temporary authorization holds to check your payment method, but unrecognized charges often mean a family member used your account or actual fraud occurred, requiring you to check your history or contact your bank.
Can Uber take money out of your account without permission?
When you set a ride, or other service through Uber, a temporary charge may be authorized to your payment method. This hold helps as a way to confirm that your payment method is valid, and it will be automatically canceled once the charge is fully covered.
Unexpected $9.99 Uber charges may result from subscription services like Uber Pass or promotional holds. Check your Uber app's payment and subscription settings for active memberships. Review recent trip history and payment activity for unauthorized transactions.
First things first, if you notice an unauthorized or fraudulent transaction, visit the Uber Pro Card app and lock your card immediately which will prevent further charges to your card. Next, file a dispute.
Also check your credit card, bank, and other financial accounts for unauthorized charges or changes. If you see any, report them to the company or institution. Then go to IdentityTheft.gov to see what steps you should take.
Yes, you can often refuse to pay a cancellation fee if the policy was hidden, unclear, or if the fee is excessive and acts as an unfair penalty rather than covering the business's actual losses, especially under consumer protection laws like the UK's cooling-off period (14 days) or if the business significantly changes the contract. You should check your contract's terms, as fees are generally enforceable if they are fair, clearly disclosed, and proportional to the business's proven losses.
What if someone is using my bank account for Uber?
If you are able to sign in to your account, please attempt to reset your password. If you are having problems accessing your account and see an unrecognized charge, please share additional details with us below. Why do you think your account may be compromised?
Uber Pass is a monthly subscription. Unless otherwise stated, each pass is good for a month and will renew automatically. If you cancel, you will still have access to your current Uber Pass until the end of the current billing period. Please use help.uber.com to report any unauthorized charges within 60 days.
Unrecognised charges can often be tied back to a friend, co-worker, or family member who may be using your account, or your payment information on a different account. Please check with your family and friends, as this may help to clarify the charge.
To get an Uber refund, use the "Help" section in the app to find the specific trip and issue (like wrong fare, cancellation fee, or a bad experience), select your reason, and submit; you typically have 30 days for issues, and refunds go to your original payment method in 3-5 days. For Uber Eats, the process is similar through the app's Help section, focusing on order errors within 30 days.
What do you get for £4.99/mth (£49.99/yr)? An Uber One subscription gives you the following benefits: Free delivery on eligible orders over £15 (food delivery) and £25 (groceries) at participating places. We found most were participating, though it may vary by location. Up to 60% reduction in service fees on Uber Eats.
Suspicious activities may include: - Calls or text messages from Drivers about the pick-up location without you having requested a trip. - Registration changes made by another person. - Changes in the payment profile made by another person.
You know your account is hacked if you see unrecognized logins, unauthorized emails/posts sent from your account, strange changes to security settings (like recovery email/phone), missing money, or if you can't log in at all, often due to a changed password, with signs including spam from your account or password reset loops. Check your account's security settings and login activity (IP addresses/locations) for any unfamiliar entries, and look for data breach notifications from services like Have I Been Pwned.
Please note, that if you have only one digital (non-cash) payment method on the account, you will not be able to delete it. In order to delete it, please add another payment method and delete the one you wish to.
You can clear this outstanding amount directly from the Uber app. Before requesting your next ride, the app will give you a prompt to choose a payment method for the charge and pay the balance. If your payment method is declined, you'll need to update it or select a different one.
