If you miss your Eurostar train, immediately speak to staff at the station, who will often rebook you on the next available train for free if you have proof of a, or if you missed a, prior connecting train. If you missed it due to personal reasons, you may be required to pay a fee or buy a new ticket, depending on the fare rules.
Please keep in mind that the next available train may be a service later that day. Staff will always offer the best possible option, but on very busy days, you might have to be booked on a train on a subsequent day.
If you miss the first train on which you are booked for any reason, a new ticket must be purchased. 5.2 If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.
When does check in for Eurostar open? Check in opens between 60 and 90 minutes before departure and closes 30 minutes before departure. You must arrive early enough before departure to make sure you get through customs and pass the necessary checks before boarding.
With our boarding guarantee on Eurostar Premier, if your plans change, we guarantee you can board any other available train on your day of departure at no extra charge. Just log on to the app to exchange.
What Happens If I Miss My Eurostar Train? - The Rail and Cruise Experts
Can I travel in another train if I miss my train?
If you are holding confirmed reservation but miss connection with a train at a junction station, you are permitted to travel by the first available train thereafter, with or without reservation.
You can change the date and/or time of your ticket up until one hour before your original departure time with no fee. You can't change your destination. You can also exchange your ticket to upgrade to Eurostar Plus. Upgrades to Eurostar Premier are not allowed.
Please arrive at the recommended time shown on your ticket to complete all pre-departure checks. To make sure it's up to date, download your ticket close to your travel date. Ticket gates close 30 minutes before departure.
What happens if I miss the train? If you booked an Advance ticket, you must arrive at your departing station in good time to catch your train - if you miss your train, then your tickets will no longer have any value and you will have to buy a new ticket for your journey.
Any time tickets are the most flexible and can be used on any train on the chosen day of departure for the journey you have booked. An anytime ticket allows you to return on any train within the dates displayed on your ticket.
If you have missed your train, your first move should be to report it straightaway. Visit the Station Master's office at the station where you were left behind and provide all the relevant details like PNR number, train name, coach number, and a description of your bag. A formal report will be logged.
Eurostar have an agreement that they will rebook you onto the next train in the event of a missed connection. However, reservations are compulsory on Eurostar trains, and they often 'sell out'. So if it's a busy day you might have to wait a while before there is a train you can get on.
If you have an Advance ticket, you can get the next train operated by the same company that's specified on your ticket. If there's widespread disruption, or a very long wait until the next train (over 60 minutes), then you should be accommodated on a different company at no extra cost.
Allow plenty of time to connect with Eurostar, including time for the transfer from the London terminus where you arrive to London St Pancras, for the minimum 30 minute Eurostar check-in (ideally 60-90 minutes these days) and with some wiggle room in case your train is delayed.
We recommend arriving around 30 minutes before your train leaves. Don't cut it too fine, as it is no longer possible to board the train within five minutes of departure. Here's a handy guide with the optimal arrival times for each of our Eurostar stations.
Yes, you can take your own food on the Eurostar, with no restrictions on liquids like airlines, but you should avoid strong-smelling items and be aware of customs rules, especially regarding meat, dairy, and fish products when entering the EU from the UK, which can be restricted. Many passengers recommend bringing your own snacks and drinks for convenience and cost savings, but be mindful of your fellow travelers and potential customs regulations, checking official sources before travel.
Eurostar Standard / Eurostar Plus / Snow Trains: Tickets can be changed for free up to 1 hour before departure (price difference applies). Tickets can be cancelled and refunded up to 7 days before departure for a fee of £25 per person per journey leg.
Eurostar Standard & Eurostar Plus tickets can be exchanged free of charge up to 1 hour before the original departure time. If your new ticket is more expensive, you will have to pay the difference.
There are no restrictions on the time of day you can travel with an Anytime ticket, meaning you can board a train during Peak, Off-Peak or Super Off-Peak hours.
